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DOGBERT THE CONSULTANT Dogbert and the Boss sit at a conference table. Dogbert says, "You can gauge your success by the number of repeat customers you have." The Boss says, "I'm proud to say that virtually every customer gets another unit within three months of buying the first one!" Dogbert asks, "What if you don't count warranty replacements?" The Boss replies, "Ooh . . . Then we don't look so good."
Dogbert stands on a podium addressing a crowd of office workers, including Dilbert, Wally and Alice. Dogbert says, "As new owner of this company I hereby ban all meetings over one hour. The dress code is casual. Status reports are optional!" Dogbert continues, "No more mission statements or 'visions.' Our motto is 'have fun, satisfy customers, make money.'" Dilbert sleeps in his chair. In Dilbert's dream, Dogbert concludes his speech to the employees, "And stock options for all." Outside Dilbert's cubicle, Dogbert says to the Boss, "We can fit five more in this cubicle if we remove the chair."
Dogbert stands on a desk and addresses Wally, Dilbert and the Boss. Dogbert says, "I've decided to sell the company for a huge profit. I found some very discriminating buyers." Wally asks Dogbert, "When you say discriminating, you mean . . . ?" Dogbert answers, "They hate people from this country." Wally says to Dilbert, "It's okay. We have laws to protect us." One Elbonian says to the other, "They're lazy, but at least they're funny!" The other laughs, "Hee hee." The Boss looks shocked.
A co-worker shows Dilbert and Wally a keyboard. The co-worker says, "This ergonomic keyboard is our fist product developed under the 'Big Q' program." The man continues, "The 'Q' stands for quality." Dilbert says, "Speaking of Q . . . it's missing the letter Q." The man says angrily, "You sound just like our whiny customers." Dilbert says, I guess the 'Q' stands for 'uality.'"
The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."
Dilbert follows the Boss into his office and says, "I told you this project would take a year. But on my objectives you say I must have it done in three months." Dilbert continues, "Which of these reasons best describes why: A. You have great confidence in me. B. You think I padded my estimate. C. You hate my guts." The Boss responds, "We don't really need the project. It's just a way to keep raises low." Dilbert says, "I just felt a little dip in my motivation."
Dilbert and Dogbert sit at a table reading documents. Dilbert says, "I have to turn this fifty-page proposal into a one-paragraph executive summary for our CEO. It's impossible." Dogbert responds, "Simple." Dogbert says, "How about 'give us three million dollars so we can buy cool technology, pump up our resumes and escape this festering boil you call a company?'" Dilbert says, "I feel obligated to say something about our customers." Dogbert says, "How about 'I'm glad I'm not one of them.'"
Dilbert, Wally, the Boss and another employee sit at a conference table. Dilbert holds a software box and says, "At long last our product is complete. It ships tomorrow." The other employee says, "That's terrific. I only have a few additional features to add and the marketing department will be happy." The Boss says, "Okay." The Boss continues, "I believe that our customers want hardware, not software." Wally says to Dilbert, "It's times like this I wish I were a psychopath." Dilbert asks, "You're not?"
Dilbert and Dogbert walk on the grass. Dogbert says, "Someday when I become the supreme ruler of earth . . ." Dilbert and Dogbert sit on a park bench. Dogbert continues, "I'll order everybody to go outside once a day and run around with their mouths open." Dilbert asks, "Because you support fresh air and exercise?" Dogbert replies, "Because I hate flies."
The Boss says to Dilbert and Wally, "It's time to do peer performance reviews!" The Boss continues, "Remember, there's a limited budget for raises. Your best strategy is to slander your co-workers so there's more money for you!" Wally says to Dilbert, "I plan to say very nice things about YOU." Dilbert replies, "Nice try, weasel boy." The Boss thinks as he walks away, "Managing is easy when you hate the employees."