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Wally, Alice and Dilbert sit at a table in a restaurant. The waitress hands them the check and says, "Thank you. Please come again." The waitress thinks, "After I'm dead." Dilbert says, "If we each put in twelve dollars, that will give her a healthy fourteen percent tip." Wally says, "The service was excellent. I'll put in a little extra." Dilbert and Alice say, "Me too." Dilbert counts the money and says, "That gives us . . . Um . . . Only thirty-four dollars." Dilbert says, "One of us is a cheap, lying, unscrupulous weasel." They look at each other. Dilbert says, "Or maybe the service was bad." Wally says, "She didn't smile enough." Alice says, "Same as last week."
The boss says, to Dilbert and Wally, "From now on, we will celebrate our service reps who give exceptional customer service." Dilbert says, "Question: Why would we celebrate employees who do extra work without getting extra pay?" The boss says, "It will make them happy." Dilbert says, "Can we celebrate the smart employees some day?"
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
The boss is sitting at his desk and Asok asks him: "I completed all my assigments. How many I be of service now?" The boss starts digging through his trash can and says: "I think I have something in here." Asok is sitting at his computer with a crumbled piece of paper in his hands, he thinks: "My other assigments were on wrinkled paper, too."
At a meeting, the Boss announces: "I cancelled our dumpster service to save money." He continues: "I discovered an alternative that costs nothing." He tells everyone as he hands them a sheet of paper: "Everyone tear off a piece and put it in your pocket."
Dogbert says to the Boss while standing atop his desk, "I now offer self-service consulting." Dogbert continues, "Write down your strategy and I'll send you massive bills." The Boss asks, "Do you have a card?" Dogbert replies, "I was hoping you'd print some for me."
Dogbert says to the staff during a session of self-service consulting, "I was hired because you're all dumber than a crate of anvils." Dogbert continues, "Now, can anyone tell me if your operations are centralized or decentralized?" Asok waves his hand excitedly, "Ooh! Ooh! I just thought of a strategy!"
Two Elbonians each have a tin can with string held up to their ears. One Elbonian says, "This is the Elbonian Fulfillment Service. How may I thwart you?" The Elbonians continue listening to their tin cans. One Elbonian hears, "Grunt grunt grunt grunt grunt." The Elbonian holds his tin can away from his ear and says to the pig, "Okay, it wasn't funny the first 300 times either."
Dilbert stands at a table reviewing a sheet of paper with a contractor. The contractor says, "Here's my estimate. I'll start the job on Monday." The contractor continues, "When I say 'Monday,' I'm referring to the service industry's space-time continuum." The contractor holds out a calendar and says, "I'm not supposed to show you this, but check out the calendar." Dilbert looks and says, "No Mondays."