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Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
The Boss: So, mister rather, why should I hire you to work in my call center? Ratbert: I thrive on the challenge of inhumane working conditions. Watch me go without a rest room break for four hours, The Boss: You're hired.
The Boss walks into Wally's office with a notepad. He says, "I'm documenting everything you do so I can easily fire you someday." The Boss continues to stand behind Wally. The Boss says, "Maybe you could call me if you do anything." Wally says, "Leave it here and I'll fill it out for you."
Dilbert, on the phone, says, "I'm trying to find someone who can help me with a payroll problem." A worker on the phone says, "You're close. I'm the guy who forwards your call to the wrong person." Dilbert says, "I'd like to speak with your supervisor." The voice on the other end of the line says, "I'll forward your call."
The Boss says to Wally and Dilbert, "We outsourced our sales and fulfillment functions to an Elbonian company." Wally looks at Dilbert as Dilbert asks, "Um... Are you sure that's the best way to sell complex technology?" Three Elbonians and a pig each are holding a tin can with string to their ears. One Elbonian says, "Could you call back? We have a bad string."
Catbert sits between Dilbert and the Boss with a piece of paper in front of him. He announces, "There aren't enough friendly people to fill our call center jobs." Catbert turns to the Boss and explains, "All we can find are angry people who refuse to put their telephone headset mircrophones near their mouths." A call center operator, with her telephone headset microphone turned completely away from her head, says, "No, I'm sure the problem is on your end."
Dilbert sits alone at a table in a restaurant. A waitress comes to take his order and he says, "I'm not a loser who can't get a date. I'm a business traveller." The waitress replies, "What's your girlfriend's name? I'll call her and check out your story." Dilbert, embarassed, looks down at his menu and says, "Maybe I should order." The waitress says, "Maybe you should."
Alice and Ron are saying their goodbyes next to Ron's car. They're headed towards an embrace. Alice says, "You're a total sociopath, Ron. I like that in a man." As they're hugging, Ron's hand is in Alice's purse. She cries, "Oh yes, rifle through my purse! Yes! Yes! Yes!" Ron heads back to his car. Alice calls after him, "Call me?" Ron responds while counting the money he's just stolen from her, "Sure. But you'd better wait by the phone; I only ring once."
Dilbert, Wally, and Asok are eating lunch. Asok says, "I plan to use my raise to move my home in the handicapped stall to a storage facility." Asok continues, "If you are trying to think of a housewarming gift, I wouldn't say no to a flashlight." Wally says, "If you need help moving, don't hesitate to call Alice." Asok replies, "You are too kind."
Headline: In Elbonia. Dilbert is wading through water towards Elbonians. Dilbert says, "Can anyone tell me why your mud delivery business is failing? Anyone?" One Elbonian raises his hand and says, "Is it because of the general economic slow down?" Another adds, "Dot-com meltdown?" Dilbert says, "And maybe because you sell mud to people who live in mud?" An Elbonian replies, "What if we call it fudge?"