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The Boss, Dogbert and Wally sit at a conference table. The Boss says, "I hired the Dogbert Consulting Company to add credibility to my decisions." Dogbert wears a sorcerer's hat. Dogbert says, "As my analysis shows, it's much better to give your money to me than to waste it on future downsizees such as yourselves." Wally asks, "What analysis? This is a page ripped out of the magazine in our lobby." Dogbert replies, "Perhaps you should upgrade to my deluxe service."
Carol tells Wally, "Today is your ten-year anniversary, Wally." Carol says, "Pick a gift from the service anniversary catalog." Wally asks, "Is there a ceremony?" Carol replies, "Yeah. We just had it." Wally asks, "May I say a few words?" Carol replies, "Anywhere but here." Wally looks through the catalog and tells Dilbert, "The selection of gifts at the ten-year level is somewhat meager." Dilbert says, "The golf ball is nice." Wally says, "I'm leaning toward the 'I'm with stupid' shirt." Dilbert says, "All I see is a blank shirt." Wally says, "It comes with a fabric pen." Dilbert says, "I can almost feel the love our company has for us." Wally asks, "What do you mean 'us'?"
Wally sits at his desk thinking, "Whoa . . . I found a huge bug in our new software product." Wally thinks, "I could alert the development team and work many hours of overtime to fix it . . ." Wally thinks, "Or I could surf over to my online brokerage service and buy stock in our competition." Dilbert asks, "Are you going to lunch?" Wally replies, "No, I have to do an analysis." Dilbert walks away thinking, "When Wally works through lunch . . . It's time to buy stock in our competition." Dilbert tells Alice, "Wally's working through lunch!" Alice says, "Quick! To the online brokerage service!" The Boss reads the newspaper and thinks, "Our competition is up ten points on no news. We're up two, maybe from the industry halo effect." The Boss tells Alice and Wally, ". . . Or maybe our new compensation plan is motivating smarter behavior." Wally says, "I think you nailed it."
Wally, Alice and Dilbert sit at a table in a restaurant. The waitress hands them the check and says, "Thank you. Please come again." The waitress thinks, "After I'm dead." Dilbert says, "If we each put in twelve dollars, that will give her a healthy fourteen percent tip." Wally says, "The service was excellent. I'll put in a little extra." Dilbert and Alice say, "Me too." Dilbert counts the money and says, "That gives us . . . Um . . . Only thirty-four dollars." Dilbert says, "One of us is a cheap, lying, unscrupulous weasel." They look at each other. Dilbert says, "Or maybe the service was bad." Wally says, "She didn't smile enough." Alice says, "Same as last week."
Alice sits at her computer, behind her is Mordac. He says, "I am Mordac the Preventer, your liason from the information technology department." Mordac says, "I come with tales of resource shortages. Your request for our services has been denied." Alice stands up and is much taller than Mordac. She says, "I didn't request any of your services." Mordac replies, "Don't try your reverse psychology on me."
Dilbert is preparing for a date. He combs his hair. Dogbert sits on the bed and says, 'Women like men who have accomplishments. But they hate men who boast." Dogbert says, "I will be your designated bragger, allowing you to appear humble." Dilbert says, "One potential problem with this plan is that I have no accomplishments." Dogbert says, "If she isn't wearing makeup, we'll be honest, too." His tail wags.
Dilbert says, ",,,The North Elbonians stole our military technology. We think they're building a huge laser to use against us." Dogbert says, "Ask Tina the Tech Writer to create a user manual for them. Remind Tina how the North Elbonians treat women." Caption: Later in North Elbonia. The Elbonians line up in front of the barrel of a large laser gun. The guy in front reads "Okay... the timer is set... we're lined up in single file.. now we sing a Helen Reddy song."
Catbert is standing at the entrance to Wally's cubicle. Catbert tells him, "The company is giving free flu shots, Wally." A man holding a rifle, wearing safari gear and glasses, reminiscent of Teddy Roosevelt, stands next to Catbert. Catbert continues, "The shots will be delivered by wealthy stockholders who will hunt you down and shoot you with flu darts." Wally, with the barrel of the rifle pointed in his back, asks, "At least I won't get the flu, right?" Catbert replies, "You're probably thinking of the flu prevention shots."
The boss says, to Dilbert and Wally, "From now on, we will celebrate our service reps who give exceptional customer service." Dilbert says, "Question: Why would we celebrate employees who do extra work without getting extra pay?" The boss says, "It will make them happy." Dilbert says, "Can we celebrate the smart employees some day?"
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.