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Dilbert points to a visual aid and says, "The fishbone diagram helps identify the root cause of problems." Dilbert continues as three Elbonians listen, "In your case, the root problem seems to be that you're a nation of imbeciles . . ." An Elbonian says, "True, but YOU'RE the one who had to draw a dead fish to figure it out." Another man says, "You're in the club! Here's your hat."
An Elbonian says to Dilbert, "Thank you for teaching us 'quality' techniques." The Elbonian continues, "Manufacturing defects are down fifty percent since we all joined 'quality teams.'" The other Elbonian says, "Yes!" The Elbonian asks, "How's our productivity, Yorgi?" Yorgi replies, "Down fifty percent." Dilbert thinks as he walks away, "They're on to me."
Dilbert enters a cave. A door above the sign says "Bureaucracy." Dilbert tells a troll sitting at a desk, "I need to buy an upgrade for my computer." The troll growls. The troll replies, "First, you must write a business case and get five signatures." Another troll jumps onto Dilbert's back. The troll sitting at the desk continues, "Get bids from nine vendors." Another troll approaches Dilbert. The troll continues, "All vendors must be approved by a vote of the vendor approval committee." The troll lists, ". . . Purchase order . . . Budget transfer . . . Legal review . . . Accounting classification . . . Inventory . . ." Several trolls cling to Dilbert's body. The troll explains, "These steps are necessary to prevent employees from doing something uneconomical." Dilbert arrives at home with several trolls clinging to his body. Dogbert asks, ". . . So you suggested a process 'quality audit'?" Dilbert replies, "Yeah, that's the one clinging to my buttocks."
A security guard says, "Have a nice night, Dilbert." The guard continues, "You can rest easy knowing I'll be guarding the building all night." The security guard continues, "To a criminal, this place must look like a big ol' shopping mall." The guard continues, "The cubicles are like little stores, each with it's own selection of quality merchandise." The guard continues, "If you knew where to look, you could get picture frames, postage stamps, clocks, and even footwear." Dilbert replies, "Oddly enough, you and the janitor are the only ones here at night, and yet my snack drawer keeps getting emptied." The security guard looks guilty and says, "It's totally inexplicable. Well, good night." The janitor asks the guard, "Shall we head over to 'Chez Dilbert'?" The security guard replies, "Later . . . There's a sale at 'Wally's Shoe World.'"
Dilbert sits across from the Boss's desk. The Boss asks, "So, what have you accomplished this year?" Dilbert thinks, "I hate performance reviews." Dilbert replies, "Well, I used my empowerment to create a new paradigm." Dilbert continues, "And I teamed across functional boundaries to improve quality." Dilbert continues, "I dare say I was customer-focused and market-driven!" Dilbert holds his arms out and says, "I proactively found excellence in the midst of chaos!" Dilbert continues, "I re-engineered my core processes and embraced change!" Dilbert stands up and bows. He says, "I give you - Dilbert - the perfect employee!" The Boss asks, "Was that sarcasm?" Dilbert replies, "To be honest, I don't know either."
Dilbert: "The only way to get ahead in this company is by getting promoted to management." "I'm willing to do whatever it takes to get promoted. I want to follow in your footsteps." "But I'm wondering if a lobotomy is actually necessary." "No, we'll just run you through 'quality training'."
Dilbert: Thank you all for coming to our engineering quality team meeting. Dilbert: Today we'll try to identify the root cause of our slow design process. Wally: Let me take some wild guesses here. Management keeps increasing our work and cutting our staff. Wally: we spend all out time giving status reports to unnecessary layers of management!! Wally: ow we're having all -day meetings to talk about our efficiency!! Dilbert: I was kinda hoping for some thing that inst anybody fault. Our computers are too slow. we need new ones, Dilbert: now we're getting someplace.
The Boss: "Wally, I'm promoting you to Director of the Engineering Quality Group!" Wally: "Yes!" "Wait a minute. I thought you were going to eliminate that group." The Boss: "Your assignment is to fire them all." Wally: "Aaagh! That will be hideous!" "And when I'm done you won't need a director. Then you'll fire me!" The Boss: "You have my word that I will not fire you." Dilbert: "Hi, guys." The Boss: "That would be a job for Executive Director Dilbert."
The Boss, Wally and Dilbert sit at a conference table. The Boss says, "The employee survey showed that 95% of the company believes we have no consistent strategy." The Boss continues, "So the executives formed a 'quality team' to determine the root cause of the problem." A man points to a chart and says to three people seated at a table, "We've narrowed it down to either 'employees are ninnies' or 'we deserve more stock options.'"
The Boss, Dilbert and Wally sit at a conference table. The Boss says, "I came up with a new name for our group." The Boss continues, "From now on we're the 'Engineering Science Research Technology Systems Information Quality and Excellence Center.'" Wally says, "You should throw 'efficiency' in there too." The Boss holds up a long piece of paper and says, "I designed the business cards myself."