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Dilbert approaches a door that is labeled, "Records Retention." In the Records Retention Office, Dilbert hands a pile of documents to the librarian and says, "These valuable documents should be stored for five years." As he throws the documents in the trash bin, the librarian thinks, "This job got so much easier when I realized that nobody ever asks for anything back."
The Boss says to Dilbert and Wally, "We're having an ISO 9000 audit this week." The Boss continues, "Take a look at your documented job descriptions and make sure that it's what you're doing if the auditor asks." Looking at his job description, Dilbert says, "According to this I'm some sort of engineer." Wally, looking at his, says, "As if we'd have time for that . . ."
Dilbert reads a letter and tells Dogbert, "My credit card has been canceled. The stupid bank's computer thinks I died." Dilbert continues, "This is an opportunity for some righteous indignation. I love that." Dilbert dials the telephone. A customer service representative answers the phone and says, "Hello, credit card department, an underpaid employee speaking." The man says, "Well, yes, apparently you are alive, but it would be very difficult to reprogram the computer . . ." Dilbert replies, "I'm sure you'll find a solution." A woman at the bank asks, "Kill him?" The man replies, "Unless you'd RATHER read this computer manual."
Dilbert stands in line at a video store. The man in front of him hands a video tape to the sales clerk and says, "I'll take this one." The clerk asks, "Why would anybody BUY a mystery movie?!" The clerk asks, "What do you do, watch it a hundred times and act surprised at the ending?" She hands the video back to the customer and says, "Get a life." Dilbert hands his selection to the clerk and says, "I'll take this one." The clerk says, "Tootsie?! You want to OWN a movie about a man who wears dresses?!" Dilbert says, "What?! I thought it was a documentary about Tootsie Rolls. You should label those things more clearly!" Dilbert sits in his chair holding a copy of Rambo. He asks Dogbert, "Is it a sin to lie to strangers?" Dogbert replies, "The way you do it, yes."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Dilbert and Dogbert walk outdoors. Dilbert says, ". . . So the salesperson made an idiotic promise to our customer. Now it's MY job to fix it." Dogbert says, "The brain is an amazing thing." Dilbert asks, "Are you saying that if I use the untapped power of my brain, there's a solution?" Dogbert replies, "No, I'm saying my amazing brain filtered out your boring story so I could enjoy my walk."
Dilbert sits at a conference table with several people. A salesman tells them, "I had to promise the customer we could build the thing in a month even though you said it was impossible." The salesperson continues, "I'll solve the timing problem by shifting blame to engineering while spending the huge bonus I got for the sale." Dilbert says, "Your planning has improved." The man closes his eyes and says, "Beginning blame transfer now . . ." The other people at the table growl.
Kenny tells Dilbert, "When I introduce you to the customer, smile and give him a hearty slap on the back." Kenny says, "Get ready. Here he comes." Dilbert thinks, "I'd better take some practice swings." The customer lies on the ground. Kenny tells Dilbert, "Next time, less follow-through, aim higher, and if he turns around suddenly, hold off." Dilbert says, "Sorry."
Kenny and Dilbert sit at a conference table with a customer. Kenny tells the man, "I brought Dilbert to explain what makes our product special." Dilbert says, "It's exactly like our competitor's product except we charge more to cover the cost of our deceptive advertising." The man gets up and leaves the room. Dilbert says, "While you're up, could you get me a cup of coffee?" Kenny looks angry.
Dilbert and Kenny sit at a conference table. Kenny tells a customer, "No one has ever been fired for buying our product!" Dilbert adds, "That's true." Dilbert says, "There IS the occasional savage beating . . . and more than our share of suicides . . ." Kenny looks angry. Dilbert continues, "But that has 'statistical clustering' written all over it."