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Caption: "Dogbert the consultant" Dogbert stands on a conference table. Dogbert says, "Some customers might complain that the invisible robot they bought from us.." Dogbert says, to Wally and Dilbert, "...is nothing but an empty box.. I will train our support staff to handle those calls." Caption: "Customer's House" A customer talks on the phone in his living room, near an empty cardboard box. He is terrified. The voice on the other end of the phone says, "According to our sensors, he's in your house... and he's watching you."
Bob the dinosaur; gives wedgies to corporate people who deserve it. Budget analyst I don't understand any of our projects, I cut the ones with "E" In their names. BOB: What was that letter? analysts: EEEE! Engineers Wally: we doubled our costs, to add back up systems. Dilbert: You ant be too careful. Bob: two at once. In case one enjoys it. Wally: MMMM Marketing genius Market segmentation is the key. Dont improve the product just find dumber customers! Senior management BOB: These guys know how to delegate! You're the new VP of wedgies.
The Boss leaves his office and thinks, "As a leader, I must listen to my customers." The Boss says to Dilbert at his computer, "What are you hearing from our customers?" Dilbert says, "Not a peep." The Boss returns to his office and thinks, "Our customers are defective."
Ted sits at the conference table next to Dilbert. He says, "We're discontinuing technical support of all our products." Ted continues, "A recorded message will explain it to the called this way..." Ted says, "'In order to serve our customers better, we've discontinued technical support.'" Dilbert looks at Ted and asks, "How does that serve customers better?" Ted answers, "We'll redirect those resources to other areas." Dilbert asks, "What other areas?" Ted replies, "Profits." Ted continues, "That makes your bonus larger. Any other questions?" Dilbert says, "Apparently I'm engulfed in evil." Ted says, "That's the spirit."
Catbert, now acting as the Evil H.R. director, aks Dilbert "Would you work harder if we offerec stock incentives." Dilbert responds, "Yes." Catbert asks, "So you admit you're not working hard enough now?" Dilbert replies unsure "Umm..." Catbert goes on to ask Dilbert, "Lastly, are you still beating up customers?"
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
The Boss says to Wally and Dilbert, "My plan is to give away our product for free." The Boss says to Wally and Dilbert, "We'll only bill customers who ask us to deinstall it." Wally and Dilbert continue looking on impassively as The Boss continues, "For once, those reports of consumer decapitations will work in our favor."
Dogbert and Dilbert are sitting on a sofa. Dilbert is snacking on a bag of chips. Dogbert says, "I'm going to start up a discount brokerage firm." Dilbert chews as Dogbert says, "I'll offer my lowest commissions to customers who don't mind bad advice and verbal abuse." Dogbert says, "Did I mention that I won't be keeping any records?" Dilbert says, "You didn't need to."
Dilbert is assembling something. Dogbert says to him, "I'm going to start an airline that has no planes." Dogbert continues, "I'll take people's money and make them sit in a crowded room while ex-cons steal from their luggage." Dilbert turns and replies, "What happens when your customers realize you have no airplanes?" Dogbert responds, "I call that 'mechanical difficulties.'"