Customer Focus Comic Strips - Page 4
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Dilbert sits at a conference table with several people. A salesman tells them, "I had to promise the customer we could build the thing in a month even though you said it was impossible." The salesperson continues, "I'll solve the timing problem by shifting blame to engineering while spending the huge bonus I got for the sale." Dilbert says, "Your planning has improved." The man closes his eyes and says, "Beginning blame transfer now . . ." The other people at the table growl.
Kenny tells Dilbert, "When I introduce you to the customer, smile and give him a hearty slap on the back." Kenny says, "Get ready. Here he comes." Dilbert thinks, "I'd better take some practice swings." The customer lies on the ground. Kenny tells Dilbert, "Next time, less follow-through, aim higher, and if he turns around suddenly, hold off." Dilbert says, "Sorry."
Kenny and Dilbert sit at a conference table with a customer. Kenny tells the man, "I brought Dilbert to explain what makes our product special." Dilbert says, "It's exactly like our competitor's product except we charge more to cover the cost of our deceptive advertising." The man gets up and leaves the room. Dilbert says, "While you're up, could you get me a cup of coffee?" Kenny looks angry.
Dilbert and Kenny sit at a conference table. Kenny tells a customer, "No one has ever been fired for buying our product!" Dilbert adds, "That's true." Dilbert says, "There IS the occasional savage beating . . . and more than our share of suicides . . ." Kenny looks angry. Dilbert continues, "But that has 'statistical clustering' written all over it."
Dogbert Research Co. Dogbert says, "You've all been carefully screened for this focus group." Dogbert continues, "Each of you has a pattern of making "Loser Choices." I'll tell my clients to do the opposite of whatever you recommend." One man says, "Fun! I'm glad I skipped jury duty to be here." THe woman next to him says, "I rescheduled my liver transplant!"
A man tells Dilbert, "You'll be performing a 'Turing test' on our new artificial intelligence software." Dilbert sits at a desk. The researcher continues, "Try to determine if the responses on your screen come from our computer or a human in the next room." Dilbert says, "I'll ask it to write a strategy for our company." The computer responds, "Our strategy is to visionize quality resources that enhance earnings." Dilbert thinks, "Hmm." Dilbert says, "I'll ask it how to motivate employees." The computer response says, "Reorganize often to improve focus. Redefine work as 'opportunity' and increase it daily. Take time to ask for opinions then explain why they're wrong." Dilbert tells the researcher, "It must be a computer because there's no human intelligence. Unless . . ." Dilbert looks into the next room and sees the Boss sitting at a computer. Dilbert says, "Nice try, boss."
Dilbert lies on a couch in a psychiatrist's office. The therapist asks, "When did you start believing that your boss was an evil entity from another dimension?" Dilbert imagines the Boss telling him, "I'd like to sit in on your customer meeting." Dilbert thinks, "Uh-oh." The Boss, Dilbert and a woman sit at a conference table. The Boss says, "Let me share the high level strategic view." Dilbert thinks, "Here we go." The Boss spreads his arms and says, "Life began in the primordial stew literally hundreds of years ago . . ." The Boss continues, "But we are the only company who ever found synergies in our win-win solutions!" The caption says, "Two hours later." The Boss says, "And we won't sop until we delight every customer!" The woman looks shocked and Dilbert covers his eyes. The customer says, "I'd be delighted if you just told me about your new Internet access product." The Boss replies, "I cancelled the funding yesterday." The Boss stands up and says, "Who's up for a tour of our cubicles?" Dilbert says, "Gotta go."
An employee comes into the Boss' office with a man and says, "I'd like you to meet our newest customer." The Boss says, "You won't be sorry; we're one of the top five companies in this field." The customer turns to the employee and says, "I thought you said no one else makes this kind of product." The Boss interjects, "No one else makes one with so few features." The employee grimaces as the customer asks, "So...your strategy is low price, right?" The Boss replies, "No, high margins!" The customer grabs the employee by the collar and begins to choke him, screaming, "YOU!!" The employee's feet are propped up on the Boss' desk as the Boss thinks to himself, "I'd better ask someone what a 'margin' is."
The boss says, to Dilbert and Wally, "From now on, we will celebrate our service reps who give exceptional customer service." Dilbert says, "Question: Why would we celebrate employees who do extra work without getting extra pay?" The boss says, "It will make them happy." Dilbert says, "Can we celebrate the smart employees some day?"
The boss says, to Alice, "Alice, we lost our biggest customer because you missed the R.F.Q. deadline." Alice says, "That's because YOU said all overnight mail must go through your evil and lazy secretary." Alice says, "So you're probably going to apologize and give me a bonus for my effort." the boss says, "What's your second guess?"