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Dilbert says, "I need more resources on my project." The Boss says, "I'll give you someone from Alice's project." Dilbert says, "Then Alice won't have enough resources." The boss says, "I can only solve one problem at a time." Alice says, "Did he solve your problem?" Dilbert says, "I'm going to say yes."
Asok says, "Wally, how do you keep up with all of the changes in technology?" Wally says, "Chasing knowledge is a fool's game, Asok." Wally says, "I use experience to answer questions without the burden of knowledge. Observe." A man says, "Wally, if we upgrade our servers, would that solve our network problem?" Wally says, "If the problem is the servers, yes." The man says, "I'll ask someone else." Wally says, "There goes another satisfied customer."
Tina says, "I need help with my computer." Dilbert says, "It's a trap!" Dilbert says, "If I touch your computer, you'll think that every future problem is caused by something I did." Dilbert says, "You'll tell everyone I ruined your computer!" Dilbert says, "I'll be obligated to solve every computer problem you have from this day on." Dilbert says, "My own projects will be left to wither as I show you for the ninethieth time how to select a new font." Dilbert says, "If I refuse to help, you'll tell my boss I'm not a team play." Tina says, "Do you need a hug?" Dilbert says, "Only if you can squeeze hard enough to kill me."
Woman says, "I need a minor change to our website." Wally says, "Give me your business case for the change and I'll prioritize it for the queue." Woman says, "I don't have time to write a business case for one little change." Wally says, "I can't justify changing my priorities without one." Woman says, "GAAAA!!! Why can't we do the simplest things in this stupid company???!" Wally says, "Try one of these corporate post-traumatic stress pills to dull your memory of these events." Woman says, "What? Where am I? Who are you?" Wally says, "You were just leaving." Wally says, "They're placebos, but I find that they solve 20% of my problems."
Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."
Wally: He transferred all of his mental energy to the executive attention network of his brain to solve a problem. This is dangerous territory for an engineer because it suppresses the last remnants of his social awareness. Expect him to misread social cues. Dilbert: They're here to kill me.
Wally: Can I create my own job? I hear people do that. They figure out what they are good at and then they create a job around it. I'm more of a strategic thinker than a worker bee. My job could be to attend meetings and say strategic things. And, of course, I would have no time to respond to email because I'd be busy being strategic. Boss: It feels as if you want a job that doesn't involve work. Wally: Would you trust a strategic thinker who can't solve his own problems?
Boss: Why didn't you tell me our biggest vendor pulled out of the deal? Dilbert: If I told you my problems, you would suggest solutions. Your solutions generally don't make sense. But you are my boss, so I would be obliged to waste time looking into your suggestions. So if you try to solve my problem, I will have two problems instead of one. Boss: Sometimes my ideas are good! Right? Dilbert: That is a dangerous way to think.