Phone Lines Comic Strips - Page 40
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Dogbert is sitting at a computer. He says into a telephone headset, "This is Dogbert's Tech Support. How may I abuse you?" The customer on the other end of the line responds, "Finally!! It took me an hour to penetrate your inscrutable audio menu system!" The customer continues, "Then I waited in queue for forty minutes!" The customer says, "My problem is that my computer keeps freezing..." Dogbert's voice interrupts him, "Not so fast." Dogbert says, "I need to know your name, address, phone number, operating system, e-mail address, serial numbers, software versions and video drivers." The customer clenches his teeth and shakes his fist as Dogbert's voice continues, "Then I'll put you in queue for the low-level technician who can only tell you to reboot." Dogbert continues, "He'll ask you the same questions for reasons that will baffle you." The customer asks, "But eventually you'll solve my problem, right?" Dogbert's voice replies, "Sure, if your problem is too much optimism."
The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."
The Boss is in his office. He thinks, with a panicked expression on his face, "It's not just my desk; it's the chair, too!" The Boss stops Dilbert in the hallway and says, "Dilbert, come here!" The Boss leads Dilbert into his office and says, "Everything in my office feels clammy." The Boss continues, "I first noticed when I touched my phone.. then my mouse." The Boss says, "All clammy." He pauses and then asks, "What could it mean?" Dilbert responds, "It could mean your hands are clammy." Dilbert walks away whistling. The Boss calls after him, "You must never speak of this." At a meeting, Wally turns to The Boss and asks, "Have you ever noticed that everything you sit on feels like underpants?" Dilbert looks away guiltily.
Dilbert says into the telephone, "Thanks for testing my new invention." The woman on the other end of the line says, "If this thing works, it will forever change the way that mothers use the telephone." Dilbert says, "We've been on the phone for half a minute. The noise should start at any moment." The woman says, "Here it comes." A toddler walks into the room and yells, "Hey! What are you doing on the phone?!" The toddler continues yelling, "Can I eat ten cookies? I think my arm is broken! Where's my toy?!!" The toddler cries, "Waaaaaaaaa!!" On the other end of the line, Dilbert says, "Now push the toddler noise cancellation button." The toddler's mouth is still wide open, but no sound is coming out. The woman says, "It stopped the noise, but you need to do something about the visual."
A woman says into the phone, "I'll get to your application as soon as I have nothing more important to do." Dilbert is on the other end of the line. He says, "Okay.. thank you very much." Dilbert hangs up the phone and thinks, "I just thanked someone for doing nothing." Dilbert enters The Boss' office and says, "My project is being thwarted by a woman who gets satisfaction from being unhelpful." The Boss responds, "Have you tried using your charm?" Dilbert says, "I guess I can try." The Boss replies, "Ha ha ha! Just kidding." The Boss says, "But seriously, try hounding her until she recoils in pain at the sound of your voice." Dilbert asks, "Will that work?" The Boss replies, "Sometimes the best you can do is make other people feel bad."
Dilbert, Dogbert, and a woman are walking outside. The woman says, "My pet peeve is when people use their cell phones in restaurants." Dilbert asks, "Why? Do they talk louder than the other people in the restaurant?" The woman responds, "No. It's just rude." Dilbert asks, "Who decides what is rude? Is there a committee?" The woman responds, "It's common sense. You're not supposed to talk into electronic gadgets at a restaurant." Dilbert asks, "What about a drive-through place? Is it okay to order your food using the microphone?" The woman is visibly frustrated. Dogbert answers his cell phone, "Yello." Dogbert says into his cell phone, "Hi, Ratbert... Yeh, he made the mistake of talking... The goodnight kiss is a definite no-go." Dogbert continues into the phone, "No, it's not awkward, but thanks for asking."
THE CALL CENTER: A worker sits in front of a computer wearing a telephone headset. A woman supervisor says to him, "Carl, reduce your average call time or you're history." Dilbert holds a portable telephone in his hand and presses buttons to dial a number to the sound of "Beep beep beep beep." Carl answers the phone angrily, saying, "What?!" Dilbert says into his telephone, "I have a question about your product." Carl yells into the telephone, "Faster! Faster! Faster!" Dilbert says into his telephone, "Um... It's about the interface." Dilbert hears Carl say, "Great. Thanks." There is the sound "click." Carl's supervisor says to him, "Your average call time is way down. You get a bonus." Carl holds his bonus check and thinks to himself, "Maybe it's a mistake to do this job while I study for the priesthood."
The Boss is hiding behind a doorway as Dilbert walks toward him. The Boss thinks, "The Master of Delegation hears the footsteps of his prey." Sticking his head out the door, The Boss says, "Hi." A startled Dilbert exclaims, "Gaaa!!" The Boss says to Dilbert, "Call this vendor and tell him I want the third thing he told me about." Dilbert says to The Boss, "Okay. That will save two minutes of your valuable time." Dilbert says, "When the vendor asks me dozens of questions should I just guess at the answers?" Dilbert asks The Boss, "Or would you prefer to spend an hour giving me enough background so you can avoid a two-minute call?" Dilbert says, "You know what's funny? This conversation lasted a minute... And there are two of us." The Boss asks, "Are you done?" Dilbert says, "I think you wrote down your own phone number."
Dilbert stands before a presentation screen with a model on it. He explains, "We found a bug in our software." Another panel comes up and Dilbert continues, "It searches your e-mail address book for your mother's name." The Boss, Alice and Wally listen as Dilbert says, "Every Sunday it uses your e-mail to send her a message..." Dilbert continues, "...Comparing her face to various parts of animals." The Boss asks, "Do you have any hard facts that proves we should fix the bug?" The Boss continues, "We can't just throw money at every problem." His secretary stands behind him, holding a phone in her hand. Carol, the Boss's secretary says, "It's your mother." The Boss puts the receiver to his ear and his mother screams, "YOU MISERABLE %$#@&!!!" Dilbert looks at the Boss and says, "See what I mean?" The Boss replies, "No. I get this call every day" as his mother continues to curse.
The Boss approaches Carol and says, "Carol, if anyone calls, say I'm in a meeting." Carol asks, "What meeting?" The Boss replies, "It doesn't matter." Carol thinks, "#O!* vague instructions" as the phone rings. Carol says into the phone, "He's at his weekly meeting of 'Morons Anonymous.' She continues on the phone, "It's a long meeting. They usually get into an argument about the definition of 'anonymous.' She continues on the phone, "Half of them think it means 'angry.' Then someone throws a chair and it's pandemonium." She continues on the phone, "The whole thing usually ends with a shoe-sniffing contest." The Boss returns to Carol's desk. She says, "Your mom called."