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Dilbert is meeting with Tina. He reads a piece of paper and says, "Your budget is wrong. You forgot maintenance." Tina exclaims, "Why do you engineers always think you're right?!" Dilbert reaches for a device and says, "I anticipated your reaction and I came prepared." Dilbert holds the device in front of Tina's face and says, "Here's a list of every disagreement we've had." Dilbert taps on the device and says, "And here are the audio clips of the outcomes in your own voice." The device plays back a recording of Tina's voice, "You're right, Dilbert.. You're right... I guess you're right.. I'm wrong.. You're right... You're right." Tina reaches out her hand and says, "Let me see that for a second." Tina jumps on top of the table and smashes the device into pieces. She exhales, "Oo! Oo! Oo!" Dilbert thinks, "To an engineer, everyone looks like a chimp."
The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."
THE CALL CENTER: A worker sits in front of a computer wearing a telephone headset. A woman supervisor says to him, "Carl, reduce your average call time or you're history." Dilbert holds a portable telephone in his hand and presses buttons to dial a number to the sound of "Beep beep beep beep." Carl answers the phone angrily, saying, "What?!" Dilbert says into his telephone, "I have a question about your product." Carl yells into the telephone, "Faster! Faster! Faster!" Dilbert says into his telephone, "Um... It's about the interface." Dilbert hears Carl say, "Great. Thanks." There is the sound "click." Carl's supervisor says to him, "Your average call time is way down. You get a bonus." Carl holds his bonus check and thinks to himself, "Maybe it's a mistake to do this job while I study for the priesthood."
Dilbert sits in front of his computer. He screams, "GAAA!! E-mail is down!" Dilbert thinks to himself, "Don't panic...think...how would the ancients handle this?" Dilbert stands at the entrance to his cubicle and thinks, "I've got combustible materials...I can start some sort of fire." Susan walks into Dilbert's cubicle and says, "E-mail is down...Hold me." Dilbert allows Susan to hug him, holding his arms out ahead of him. He thinks, "I'll keep my arms straight out so I don't seem too eager." Dilbert continues thinking, while Susan hugs him, "This may be the least satisfying hug of my entire life." Wally walks into the cubicle and says, "E-mail is working again." Carol asks, "So, would you like to have some coffee?" Dilbert answers, "Sure! I'll be doing my e-mail. Just drop it off."
Carol sits in her cubicle saying to the Boss, "...and that way we'll save money on each unit we build." The Boss replies, "Let's try that idea with our VP." Alice and the Boss sit in front of the VP. The VP says, "Wow. Great idea. Who thought of it?" Alice and the Boss both sit looking pleased. The Boss says, "Well, I have to admit..." The Boss continues, "It's one of my better ideas." Alice sits totally shocked. Alice stands furious and shaking, thinking, "Must...control...fist of death." The Boss continues, "Sometimes I'll just be standing there..." Alice thinks, "GAAA!" as the Boss continues, "And POW! Something hits me." Alice and the VP stand on either side of the Boss' legs up in the air. Alice says, "Thank you." The VP holds out her shaking hand and says, "I tried to control it but I couldn't."
The Boss is sitting at his desk. Dilbert enters and says, "The power supply in our product overheats." The Boss turns to an employee seated next to him and says, "I think they might burst into flames." The employee approaches a businesswoman and says, "I'm no engineer but obviously it could level a whole city." The businesswoman motions towards a diagram of an explosion that reads, "POW!!" She says to the seated military officer, "The military application is obvious." The military officer asks stoically, "How much do they cost?" The businesswoman answers furtively, "Does 10 million dollars sound like too much?" The military officer raises his fist in protest and exclaims, "For that kind of money I expect a free hammer! And a consulting job when I retire." Dilbert is sitting at his desk in front of his computer. The Boss approaches from behind and says, "If an uninhabited atoll doesn't blow up tomorrow you're in big trouble."
Tags #ceos, #executives, #leadership, #threat, #internet, #ruin journalist, #off the record, #reporters, #bar conversation, #negative article, #criminally insane, #brillaunet writer, #venn diagram, #technology
Dilbert: There's a bad story about you on the Internet. Apparently, you described a plan to "ruin any journalist who writes an unfair story" about us. CEO: That was off the record! Dilbert: You said it in front of a dozen reporters at a business event. CEO: It was just bar conversation. I was making a point about fairness. Dilbert: Hmmm... but now no sane writer would write a negative article about us. I can't tell if you're a brilliant leader or criminally insane. CEO: I'd show you the Venn diagram they gave us in CEO school, but it just looks like a circle.
Wally: My world view has expanded since I moved to a cubicle near a window. I didn't realize how much stuff was outside our building. Boss: Such as the rest of the universe? Wally: I can only see the alley in front of the parking garage.
Boss: Alice doesn't want to be my work-wife. How about you? Tina; As your work-wife, would I be able to jokingly insult you in front of the others? Boss: Sure, ha ha! Tina: Okay, I'm in. Now run along, you ignorant sack of wet fertilizer. Boss: This is fun!
Dilbert: We're getting bad press because the batteries in our new line of mobile phones keep exploding. Boss: Load them into a big truck and park it in front of our competitor's building. Dilbert: Technically, that would be domestic terrorism. Boss: There are way too many laws.