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Catbert, now acting as the Evil H.R. director, aks Dilbert "Would you work harder if we offerec stock incentives." Dilbert responds, "Yes." Catbert asks, "So you admit you're not working hard enough now?" Dilbert replies unsure "Umm..." Catbert goes on to ask Dilbert, "Lastly, are you still beating up customers?"
Dilbert says to a co-worker, "Why did you cross-charge your time to my budget?" The co-worker says, "I attended your meeting." Dilbert says to the co-worker, "All you did was sit there like a drunken monkey. I want a refund." The co-worker says, "Talk to my boss." Dilbert says to the woman who is his co-worker's boss, "... So it doesn't seem fair." The woman looks at her watch and says, "Ka-ching!"
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
The Boss says to Wally and Dilbert, "My plan is to give away our product for free." The Boss says to Wally and Dilbert, "We'll only bill customers who ask us to deinstall it." Wally and Dilbert continue looking on impassively as The Boss continues, "For once, those reports of consumer decapitations will work in our favor."
Dogbert and Dilbert are sitting on a sofa. Dilbert is snacking on a bag of chips. Dogbert says, "I'm going to start up a discount brokerage firm." Dilbert chews as Dogbert says, "I'll offer my lowest commissions to customers who don't mind bad advice and verbal abuse." Dogbert says, "Did I mention that I won't be keeping any records?" Dilbert says, "You didn't need to."
A woman, walking with Dilbert, says, "I like take-charge men who just say, 'C'mon, we're going someplace." Dilbert says to the woman, "C'mon, we're going to the bowling alley!" The woman says, "That's the dumbest idea I've ever heard." Dilbert says, "I think I see how this works."
The Boss hands Dilbert a piece of paper and says, "Ask the trolls in accounting to explain this charge." Dilbert responds, "Gaa!" Dilbert says, "Please don't make me talk to those trolls during budget season!" A headless man walks out of the accounting department. The troll standing in the doorway says, "Next."
Dilbert is assembling something. Dogbert says to him, "I'm going to start an airline that has no planes." Dogbert continues, "I'll take people's money and make them sit in a crowded room while ex-cons steal from their luggage." Dilbert turns and replies, "What happens when your customers realize you have no airplanes?" Dogbert responds, "I call that 'mechanical difficulties.'"
Dilbert, the Boss, and Wally are at a meeting. The Boss says: "Our division is unusually profitable this year." He turns to Dilbert: "That means our targets for next year will be set impossibly high." He turns to Wally: "Our only hope of reaching our profit target next year..." He continues: "...is to sabotage profits for the rest of this year." He explains further: "It's too late to stop customers from buying our products." He continues: "So we'll focus on increasing wasteful spending." The Boss puts his hand on Wally's shoulder and tells him: "Wally, I'm sending you to a leadership training class." After the meeting, Wally sticks out his coffee mug and asks Dilbert, "Did you ever stick out your coffee mug and just follow where it took you?"
The Boss says to Wally, "Wally, it's your turn to be in charge while I'm on vacation." The Boss continues, "But whatever you do, do NOT sit in my chair. It wouldn't be right." Wally shakes his rear end in front of The Boss' chair and says, "Ooh-baby! you want some of this. Yes, you do."