Customer Focus Comic Strips - Page 5
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Alice stands behind Asok who work at his computer. Alice says, "Asok, you've been chosen to head our customer appreciation celebration." Alice says, "The theme is "Thank Goodness there are so many idiots." Dilbert, Wally and Alice eat lunch. Dilbert says, "When do you plan to tell him it's a joke?" Alice says, "Let's see how the posters turn out."
The Boss: Your project is to build a call center to handle customer questions. Keep the costs downy making the working conditions inhumane. Dilbert: My conscience won't allow me to harm innocent employees. The Boss: we won't be paying enough ti hire any innocent employees.
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
The Boss says to Dilbert, "We have a gigantic database full of customer behavior information." Dilbert says, "Excellent. We can use non-linear math and data mining technology to optimize our retail channels!" The Boss says to Dilbert, "If that's the same thing as spam, we're having a good meeting here."
The Boss says to Catbert, "What's the most evil way to use our database of customer information? The Boss says, "Should we sell our mailing lists, spam without mercy, or just blackmail customers?" Catbert says, "Um... Do you have me in that database?" The Boss says, "We know all about your clumping problems."
A female employee says to The Boss and Wally, "The results of our customer satisfaction survey are in." The female employee says, "83% spat at their telephones until they died of dehydration." Asok the Intern, The Boss and Wally listen as the female employee continues, "We're calling that group 'The Lucky Ones'."
MANAGEMENT TRAINING: Dogbert says, "There are two essential rules of management." The Management Training class, with Alice sitting in the front row, listens as Dogbert continues, "One: The customer is always right." Dogbert continues, "Two: They must be punished for their arrogance!"
Dilbert says, "Wally, you have to see this vendor." Wally asks, "Why?" Dilbert says, "I think he's telling the truth." Wally exclaims, "No way!" Dilbert and Wally watch the vendor talking to Asok the Intern. The vendor says to Asok, "When the focus groups saw this product they were afraid to eat our sandwiches."
The Boss, Wally and Alice are sitting at a conference table. The Boss says "Someone threw a computer off the roof and killed our biggest customer." Alice appears shocked. The Boss continues, "We plan to replace him with a lookalike who will continue buying from us." The Boss holds up a picture of Wally. Wally says, "Hey, that's Willy from the club of people who look exactly like me."
The Boss hands a black briefcase to Wally. He says, "You'll impersonate our dead customer and make large purchases from us." Wally looks down at the briefcase and says, "I've never done anything like this before." The Boss replies, "It's called 'work.'" Wally walks away, continuing to hold the briefcase. He asks, "Am I doing it right?"