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The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
THE HONEST VENDOR: Dilbert and the vendor reach to shake hands. The vendor says, "It wasn't nice to meet you." Shaking hands with Dilbert, the vendor says, "You didn't buy enough; I'll probably spank my hamster for no reason." The vendor thinks to himself, "Repeat business is over-rated."
Asok thinks to himself, "I must keep in mind our company's core values of trust, integrity and teamwork." Wally enters Asok's cubicle and says, "May I borrow your chair?" Asok says, "Okay" Wally is at the computer as Dilbert approaches and asks, "What are you selling on E-Bay?"
Alice sits looking frazzled as the Boss says, "You're understaffed and overworked." Two people appear behind the Boss as he continues, "So I hired a stress counselor and another manager to glare at you." The stress counselor massages the Boss' back and says, "Relax...Deep breaths...There..." The manager stands over Alice glaring at her.
The Boss is sitting at his desk. Wally enters and says, "I was here all night. Is it okay if I take tomorrow as a comp day?" The Boss replies, "According to our security video, you slept all night on a pile of debris in your cubicle." Wally replies, "Is it just me or is this conversation jumping all over the place?"
Headline: Sales Training. The speaker points to a picture of an overly smiley man. He says, "Don't act like you're selling something." The speaker points to a picture of a man getting a wedgie. He says, "A good sale is like a good wedgie. Your victim shouldn't see it coming." The speaker continues, "For this next demonstration I need a volunteer who can't see what's coming." The man next to Dilbert raises his hand.
Wally says to The Boss and Dilbert, "I'm in a battle of wills with a guy who lets all of his calls roll over to voicemail." Wally continues, "I do that too, so all day long we trade messages saying, 'Call me,' and then we ignore the incoming calls." The Boss suggests, "Maybe he's out of the office." Wally responds, "No, I can hear him. He's one cube over from me."
Alice says to The Boss, "You made a fortune selling your stock options last month and now we're bankrupt." Alice continues, "My 401l is worthless. So, in effect, you've stolen my life savings." Alice yells, "This would be a bad time to make quote marks in the air while saying, 'in effect.'" The Boss has his hands raised to make quote marks. He stops and says, "Ooh."
Dilbert says to his mom, "Our accountants are weasels. They let us go bankrupt so they could sell T-shirts that say, 'I'm with bankrupt.'" Dilbert's mom responds, "Didn't your company make all of its money selling products you know were defective?" Dilbert replies, "Just stir your cauldron, mom." Dilbert's mom says, "Ironically we're having weasel soup."
The grim reaper prods Dilbert forward with his staff. The grim reaper says, "I was a grim reaper until I started taking antidepressants." The walk towards a cave labeled, "Death." The grim reaper continues, "I still reap, because I like the work. But I'm not grim." Dilbert asks, "Am I dead?" The grim reaper responds, "No, I'm over my limit today, so I'm doing catch-and-release."