Brief Customer Survey Comic Strips - Page 5
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The Boss says to an employee, "The employee surveys indicate some dissatisfaction in my group. That affects my pay." The Boss continues as the man frowns, "You're my grumpiest employee, so I'm going to fire you to bring up my average score for morale." The Boss walks away thinking, "I think I'm getting better at all the touchy-feely stuff."
Dilbert stands in front of the Boss's desk. Reading a report, the Boss says, "Change these dates . . . and add six more meetings and use the phrase 'customer focus.'" Dilbert looks down at the desk where a tiny figure has appeared. Dilbert says, "Uh-Oh . . . your micro-management has caused my ego to manifest itself and beg for survival." The tiny figure says, "I'm shrinking!" The Boss splats the tiny figure with a fly swatter and says to Dilbert, "Run and get me some paper towels . . . five of them . . . from the men's room."
Dogbert sits at a table signing copies of his book. A customer says, "My hobby is geography. Would you sign my book to each of the continents by name?" Dogbert says to the man, "Are you aware that my book recommends a twirling wedgie for people who ask for too much?" A hand reaches toward the man. Bob the Dinosaur twirls the man over his head as he gives him a wedgie. Bob says, "We find the line moves faster if I do this to the first customer."
Dilbert says to Dogbert, "I jokingly told Stan in marketing that I reprogrammed his DNA. He's so gullible that he's actually changing!" Dogbert suggests, "You must use his gullibility to reverse the process. Remember, his entire reality is shaped by unverified customer anecdotes." Dilbert tells Stan, "I heard a rumor of a story of an alleged focus group where a quote taken out of context indicates you're not becoming a weasel." Stan says, "I'm not?! Yipeee!"
Dilbert lies on a couch in a psychiatrist's office. The therapist asks, "When did you start believing that your boss was an evil entity from another dimension?" Dilbert imagines the Boss telling him, "I'd like to sit in on your customer meeting." Dilbert thinks, "Uh-oh." The Boss, Dilbert and a woman sit at a conference table. The Boss says, "Let me share the high level strategic view." Dilbert thinks, "Here we go." The Boss spreads his arms and says, "Life began in the primordial stew literally hundreds of years ago . . ." The Boss continues, "But we are the only company who ever found synergies in our win-win solutions!" The caption says, "Two hours later." The Boss says, "And we won't sop until we delight every customer!" The woman looks shocked and Dilbert covers his eyes. The customer says, "I'd be delighted if you just told me about your new Internet access product." The Boss replies, "I cancelled the funding yesterday." The Boss stands up and says, "Who's up for a tour of our cubicles?" Dilbert says, "Gotta go."
The Boss introduces a man to Dilbert and Wally. The Boss says, "We just hired Jack away from our competitor. He was their best manager." The Boss continues, "Jack will be in charge of project 'Goosefood.'" The Boss continues, "I'd like you two to brief Jack on the project." Jack, Dilbert and Wally sit at a conference table. Dilbert says, "Project 'Goosefood' has no budget and no management support." Wally says, "Your job is to build a global information network in two weeks." Dilbert says, "Failure is certain. Soon you will leave the industry in disgrace." Wally adds, ". . . Just like the other 'best managers' we hired from our competitors." Jack says, "Just our of curiosity, how did the project get its name?" Wally replies, "Let's just say that you're the goose food . . ."
Dilbert reaches for a modem in a computer store. A man says, "No, you fool. That modem will never fit your need." Dilbert reads the box and thinks, "The specs look okay." The man yells, "You're an idiot compared to me! Put that down! It's the wrong interface! The WRONG interface!!!" As Dilbert hands the modem to a salesclerk at the cash register, the man clutches Dilbert's shirt and growls. Dilbert asks the clerk, "Is he on commission?" She answers, "Yeah, he pays us a dollar a customer."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Dogbert sits on the couch backrest. Dilbert says, "I have an ethical question, Dogbert." Dogbert replies, "I'm here to help." Dilbert asks, "Is it better to give customers a low quality product in a timely fashion . . ." Dilbert continues, "Or is it better to lie about product availability until the bugs are fixed?" Dogbert snaps his paw and replies, "I will need my assistant, Ratbert, to address your ethical question." Ratbert stands next to Dogbert on the backrest. Dogbert says, "Let's say Ratbert is a trusting and innocent customer." Dogbert slaps Ratbert on the back and says, "Suppose somebody abuses his trust like this . . ." Ratbert falls between the couch cushions. Dilbert sits with his leg crossed under him and looks at Ratbert. Dilbert asks, "How does this relate to my situation?" Dogbert replies, "To be honest, I wasn't listening to you."
The Boss says to Dilbert and Alice, "The results of the employee satisfaction survey are in. Scores for my department are dismal." The Boss continues, "I'm assigning you to the satisfaction task force until the problem is solved." Dilbert and Alice look upset. Dilbert says, "Please . . . Anything but that . . ." The Boss asks, "How satisfied are you NOW?"