Customer Success Comic Strips - Page 5
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The Boss: Our two goals this year are to downsize and to improve customer service. Dilbert: question: how can you improve service if you're getting rid f service people? The Boss: who do you think is screwing up the customer service? duh...
"We could design the product with a simple point - and - click interface..." "Or we could require the user to choose among thousands of poorly documented commands, each of which must be typed exactly right on the first try." "Bear in mind, we'll never meet a customer ourselves." "Make it so they have to reboot after every typo."
DOGBERT THE CONSULTANT Dogbert and the Boss sit at a conference table. Dogbert says, "You can gauge your success by the number of repeat customers you have." The Boss says, "I'm proud to say that virtually every customer gets another unit within three months of buying the first one!" Dogbert asks, "What if you don't count warranty replacements?" The Boss replies, "Ooh . . . Then we don't look so good."
Dilbert, Alice and Wally stand in Ted's cubicle flicking their fingers. Dilbert says, "Look, Ted! We get paid the same as you but all we're doing is standing around and flicking our fingers." Dilbert continues, "Come join us and flick your fingers in joyous celebration that our performance is not linked to our pay." The Boss sits at his desk listening to the flicking and thinks, "I don't know what success sounds like, but I'll bet this isn't it."
The Boss, Dilbert and Wally sit at a conference table. The Boss says, "We're changing the salary plan to make a bigger portion depend on the success of the team." The Boss continues, "We reason that if your pay depends on the success of co-workers, then your priorities will change." Wally and Dilbert look at each other. Wally and Dilbert stand by the printer. Wally looks at a document and says, "Now THAT'S a pretty resume!" Dilbert says, "Stop hogging the good printer."
DOGBERTS TECH SUPPORT Dogbert sits at a desk and says into the phone, "Please wait while I consult with somebody who has your exact same problem." Ratbert sits in the chair next to Dogbert. Dogbert asks him, "How do you compensate for a tiny brain, Ratbert?" Ratbert answers, "I just say I'm way too busy to learn. Then I get somebody else to do my work." Dilbert says into the phone, "I'm going to transfer you to an expert." Ratbert says, "Sometimes I pretend to be dead."
Dilbert stands in front of the Boss's desk. Reading a report, the Boss says, "Change these dates . . . and add six more meetings and use the phrase 'customer focus.'" Dilbert looks down at the desk where a tiny figure has appeared. Dilbert says, "Uh-Oh . . . your micro-management has caused my ego to manifest itself and beg for survival." The tiny figure says, "I'm shrinking!" The Boss splats the tiny figure with a fly swatter and says to Dilbert, "Run and get me some paper towels . . . five of them . . . from the men's room."
The Boss hands Dilbert a sheet of paper and says, "From now on, salaries will be based on your predicted success, not your past performance." While Dilbert reads the report, the Boss says, "We ran a computer model against your education and DNA information. We predict you'll die in a stapler mishap within a week." Dilbert asks, "What if I disagree with this prediction?" The Boss points at Dilbert and says, "Write up your opinion and staple it to the analysis."
Dogbert sits at a table signing copies of his book. A customer says, "My hobby is geography. Would you sign my book to each of the continents by name?" Dogbert says to the man, "Are you aware that my book recommends a twirling wedgie for people who ask for too much?" A hand reaches toward the man. Bob the Dinosaur twirls the man over his head as he gives him a wedgie. Bob says, "We find the line moves faster if I do this to the first customer."
An employee from the finance department stands beside an overhead projector, giving a presentation to Dilbert and Alice. The man says, "Here's your latest budget cuts. But please don't kill the messenger from finance, ha ha!!" The man continues, "I recommended a 20% cut. A quick glance around the room tells me you're not on the success vector anyhoo, so nothing lost." The finance employee hangs out the window, tied up in the overhead projector's power cord. He says, "Tough room."