Promise Customers Comic Strips - Page 5
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Bob tells Alice and Dilbert, "Maybe it was wrong to promise our customers a product that hasn't been designed yet." Bob says, "But our motto in marketing is, "'It's better to ask for forgiveness than to seek permission.'" Alice holds Bob over the roof. He is dangling. Dilbert says, "Your motto needs some design work too."
Ted sits at the conference table next to Dilbert. He says, "We're discontinuing technical support of all our products." Ted continues, "A recorded message will explain it to the called this way..." Ted says, "'In order to serve our customers better, we've discontinued technical support.'" Dilbert looks at Ted and asks, "How does that serve customers better?" Ted answers, "We'll redirect those resources to other areas." Dilbert asks, "What other areas?" Ted replies, "Profits." Ted continues, "That makes your bonus larger. Any other questions?" Dilbert says, "Apparently I'm engulfed in evil." Ted says, "That's the spirit."
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
Caption: Dogbert the consultant. Dogbert stands on chair facing the Boss who sits behind his desk. Dogbert says, "You must brainwash your customers to prefer your brand for no reason." Dogbert says, "The long-term goal is to train your customers to mail you money every time they see your advertisements." The Boss says, "Would we send them our product?" Dogbert says, "Hello-o-o, brain stem."
Caption: "Dogbert the consultant" Dogbert stands on a conference table. Dogbert says, "Some customers might complain that the invisible robot they bought from us.." Dogbert says, to Wally and Dilbert, "...is nothing but an empty box.. I will train our support staff to handle those calls." Caption: "Customer's House" A customer talks on the phone in his living room, near an empty cardboard box. He is terrified. The voice on the other end of the phone says, "According to our sensors, he's in your house... and he's watching you."
The Boss leaves his office and thinks, "As a leader, I must listen to my customers." The Boss says to Dilbert at his computer, "What are you hearing from our customers?" Dilbert says, "Not a peep." The Boss returns to his office and thinks, "Our customers are defective."
Dilbert tells the Boss while handing him some documents: "My tests prove our product is defective." While the Boss is examining the documents, Dilbert says: "Customers expect delivery tomorrow." Handing the documents back to Dilbert, the Boss says: "Our corporate philosophy is 'Quality is our primary goal.'" Dilbert asks: "So... you want me to delay shipment until we fix the problems?" The Boss answers: "No." The Boss says: "I want you to ship now so we can book the revenue." Dilbert exclaims: "GAAA! That's the opposite of our corporate philosophy!!!" The Boss replies: "Now you know why there aren't any rich philosophers." Reclining on the couch at home with Dogbert, Dogbert tells Dilbert: "There used to be one, but he believed I was a Swiss bank."
Dilbert is sitting at a table with a co-worker. The co-worker tells Dilbert: "I'll get this information for you." Dilbert replies: "No you won't. You'll wait until I hunt you down and then you'll say you were too busy." On the couch at home with Dogbert, Dilbert says: "Today I started hating people in advance." Dogbert replies: "It saves time."
Dilbert, the Boss, and Wally are at a meeting. The Boss says: "Our division is unusually profitable this year." He turns to Dilbert: "That means our targets for next year will be set impossibly high." He turns to Wally: "Our only hope of reaching our profit target next year..." He continues: "...is to sabotage profits for the rest of this year." He explains further: "It's too late to stop customers from buying our products." He continues: "So we'll focus on increasing wasteful spending." The Boss puts his hand on Wally's shoulder and tells him: "Wally, I'm sending you to a leadership training class." After the meeting, Wally sticks out his coffee mug and asks Dilbert, "Did you ever stick out your coffee mug and just follow where it took you?"
Dilbert sits at the Boss' desk in his office and the Boss says to him, "Fly to Austin and answer some questions for a big customer." Dilbert asks, "Doesn't this customer have a telephone?" The Boss replies in shock as he thrusts his arms out to the side. "You don't call big customers!" Obviously confused, Dilbert aks "Um...why not?" In an exasperated voice, The Boss replies "You have to go in person to show that you care." Still not catching on, Dilbert replies "Actually, that would show that I didn't understand the concept of the telephone.? Now completely disgusted, The Boss replies "Just go." Dilbert is now sitting at a table with Ted who holds a phone in his hand and asks, "Do they have these where you come from?"