Quality Management Comic Strips - Page 5
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Dilbert says to three Elbonians, "I've been sent to teach you 'Total Quality Management.'" Dilbert points at a visual aid that says "Quality equals good (1950)." Dilbert says, "In the old days, quality was just an empty word meaning 'good.'" Dilbert continues, "Eventually it evolved into a complicated method for transferring your money to business consultants."
Dilbert points to a visual aid and says, "The fishbone diagram helps identify the root cause of problems." Dilbert continues as three Elbonians listen, "In your case, the root problem seems to be that you're a nation of imbeciles . . ." An Elbonian says, "True, but YOU'RE the one who had to draw a dead fish to figure it out." Another man says, "You're in the club! Here's your hat."
An Elbonian says to Dilbert, "Thank you for teaching us 'quality' techniques." The Elbonian continues, "Manufacturing defects are down fifty percent since we all joined 'quality teams.'" The other Elbonian says, "Yes!" The Elbonian asks, "How's our productivity, Yorgi?" Yorgi replies, "Down fifty percent." Dilbert thinks as he walks away, "They're on to me."
The Boss tells Dilbert, Wally and Alice, "What we need is more communication between management and . . . Whatever you are." The Boss continues, "So, once a month I'll have 'open door day.'" The Boss explains, "You can drop by and whine about anything you want." The Boss continues, "I'll listen with a concerned expression like this." The Boss continues, "Then I'll explain why everything is fine just the way it is." The Boss continues, "Then, morale will improve, profits will skyrocket and my stock options will make me RICH!! Dilbert says, "May I make some observations about your plan?" Dilbert says, "Uh . . . Forget it." The Boss asks, "Do you notice how concerned I look?"
Dogbert stands on a chair across from the Boss's desk and says, "I'm a 'blame consultant.'" The Boss thinks, "I've seen him before." Dogbert explains, "For a large fee I will tell the workers that the problems in the company are THEIR fault, not yours. It's the latest management fad." The Boss asks, "Won't they see right through that?" Dogbert asks, "Is that MY fault??!"
Dogbert stands on the Boss's desk next to a large binder. Dogbert says, "Here's my consulting report on your company." Dogbert says, "I had no insights so I bulked it up by adding witty analogies." The Boss reads, "His head was like a hollow putty ball attacked by two pointy dust bunnies." Dogbert asks, "Vivid, isn't it?"
Dilbert enters a cave. A door above the sign says "Bureaucracy." Dilbert tells a troll sitting at a desk, "I need to buy an upgrade for my computer." The troll growls. The troll replies, "First, you must write a business case and get five signatures." Another troll jumps onto Dilbert's back. The troll sitting at the desk continues, "Get bids from nine vendors." Another troll approaches Dilbert. The troll continues, "All vendors must be approved by a vote of the vendor approval committee." The troll lists, ". . . Purchase order . . . Budget transfer . . . Legal review . . . Accounting classification . . . Inventory . . ." Several trolls cling to Dilbert's body. The troll explains, "These steps are necessary to prevent employees from doing something uneconomical." Dilbert arrives at home with several trolls clinging to his body. Dogbert asks, ". . . So you suggested a process 'quality audit'?" Dilbert replies, "Yeah, that's the one clinging to my buttocks."
Dogbert and several executives sit at a conference table. Dogbert says, "Thank you all for coming to this emergency board meeting." Dogbert continues, "As you know, all promotions to senior management are based on hair. I think we all agree this is the best system." Dogbert lifts the president's toupee with a pointer and continues, "But have you noticed that I have a rich lustrous coat, whereas our current president gets a little outside help?"
A security guard says, "Have a nice night, Dilbert." The guard continues, "You can rest easy knowing I'll be guarding the building all night." The security guard continues, "To a criminal, this place must look like a big ol' shopping mall." The guard continues, "The cubicles are like little stores, each with it's own selection of quality merchandise." The guard continues, "If you knew where to look, you could get picture frames, postage stamps, clocks, and even footwear." Dilbert replies, "Oddly enough, you and the janitor are the only ones here at night, and yet my snack drawer keeps getting emptied." The security guard looks guilty and says, "It's totally inexplicable. Well, good night." The janitor asks the guard, "Shall we head over to 'Chez Dilbert'?" The security guard replies, "Later . . . There's a sale at 'Wally's Shoe World.'"
Dilbert sits across from the Boss's desk. The Boss asks, "So, what have you accomplished this year?" Dilbert thinks, "I hate performance reviews." Dilbert replies, "Well, I used my empowerment to create a new paradigm." Dilbert continues, "And I teamed across functional boundaries to improve quality." Dilbert continues, "I dare say I was customer-focused and market-driven!" Dilbert holds his arms out and says, "I proactively found excellence in the midst of chaos!" Dilbert continues, "I re-engineered my core processes and embraced change!" Dilbert stands up and bows. He says, "I give you - Dilbert - the perfect employee!" The Boss asks, "Was that sarcasm?" Dilbert replies, "To be honest, I don't know either."