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Dilbert says, "Customers can't figure out our user interface. the boss says, "They should read the manual." Dilbert says, "Our manual is more confusing than our user interface." The boss says, "They can use our onine support database." Dilbert says, "That's more confusing than our manual." The boss says, "We have no money to fix any of that." The boss says, "In situations like this, I like to go to my special place" The boss says, "Someday I hope to have a special place big enough for my entire body." the boss says, "Problem solved."
The boss says, "This is Phil, our new vice president of marginally legal activities." The boss says, "He'll be leading the effort to make our user interfaces so confusing that people have to pay us for training." Dilbert says, "We already do that unintentionally." The boss says, "Sure, but we can't always rely on luck."
Dilbert says, "The results of out beta testing are in." Dilbert says, "Our user interface triggered wide-spread despondency and self-mutilation." Dilbert says, "Obviously we'll need to delay our launch for the public good." The boss says, "When did you become a communist?"
The Boss says, "We start shipping in two weeks." Dilbert says, "That's not enough time to fix the known bugs." The Boss says, "When you say, 'bugs,' that's sort of a gray area." Dilbert says, "Um? I don't think it is." The Boss says, "For example, a user might need several steps to do something that should only take one." The Boss says, "Or perhaps the interface is a bit unclear." Dilbert says, "or perhaps it can only be operated by a robot from the future who jacks into it and sends commands in zeros and ones." The Boss says, "I can't tell if you're agreeing with me or mocking me." Dilbert says, "That's sort of a gray area."
Tags #beta test, #meeting, #face front, #impractical maintenance requirement, #lube, #bear's ear, #warrant, #product, #legal, #shake fist, #justice, #sick, #hand to mouth, #shake, #throw up, #business, #medical
The Boss says, "The beta test went well. Thank you, Dilbert." The Boss says, "Now I'll have Tina add an impractical maintenance requirement to the manual and we're ready to go." Dilbert says, "What?" The Boss says, "It's standard procedure." The Boss says, "Say the user needs to lube the product ten time a day with the wax from a bear's ear." The Boss says, "And say the warranty is voided if the device isn't properly maintained." Dilbert says, "Is that legal?" The Boss says, "It's better than legal." The Boss says, "We're using the law to keep justice away!!" Dilbert says, "I feel sick." The Boss says, "That's how you know it's working."
Dilber thinks, "The world's greatest engineer prepares to do battle with the world's worst user interface." Dilbert thinks, "I hope that did something." Computer says, "Your social security number has been sold."
Tags #anxiety, #confused, #emails accounts, #internet & world wide web, #might snap, #pin code, #too many passwords, #user names, #chaos, #crazy, #lose it, #mental, #breakdown, #overload, #technological, #psychology
Dogbert's password recovery service. Ted: I have so many passwords and email accounts and user names that I don't know what goes to what. I'm lost. If you can't help me I think I might snap. Dogbert: No problem. What's your password recovery PIN code? Noise: SNAP!
Dogbert: Are you trying to recover a password, PIN code, user name, pass code or code word? Man: I hate this stupid complicated planet! I am so out of here! Dogbert's password recovery service. And that is how Floyd became the first person to hold his breath and jump into outer space.
Dogbert: I researched how long your customers will stay on the phone trying to get tech support before giving up. Then I designed an audio menu tree that will take them slightly longer than that to reach your tech support. I've seen your user manuals and I assume that you hate your customers' guts. Boss: It's more of an apathy thing.