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Dogbert sits at a desk under a sign that says, "Detective research on your potential romantic partner." A woman says, "I'm considering dating a man, but I'm worried." Dogbert asks, "What's his name?" The woman answers, "Bill . . . His name is Bill." Dogbert says, "Ahh . . . Bill . . . Yes, I know all about Bill." Dogbert continues, "Bill has a huge ego. All he thinks about is himself." Dogbert continues, "He has no emotional depth and he thinks of your conversations as mere chatter. He wants your body, not your mind." Dogbert continues, "Several times a day, Bill imagines himself with different women." The woman looks upset. The customer says, "Darn. This time I thought I'd found a normal guy." Dogbert says, "I have some really bad news for you."
Dilbert walks into a computer store called the "Electron Hut." Dilbert tells the salesman, "I'm looking for a p-connect adapter post." The clerk replies, "We don't have any." Dilbert points to the wall and says, "There's a whole shelf of them right behind you." The salesclerk replies, "They're only five cents apiece. I can't waste my time selling them." Dilbert says, "I'm the only customer in the store! Besides, why do you stock something you don't want to sell?" The clerk throws the posts at Dilbert's head and says, "Here! Take three! And stop wasting my time!" Dilbert kneels on the floor and picks up the posts. The salesman asks, "While you're here, have you seen our fine line of computers?"
A teller at the Bank of Ethel says, "Next victim." Dilbert approaches the window and says, "You charged me a fee for paying my credit card bill a day late." The woman asks, "So?" Dilbert asks, "Why don't your computers automatically transfer money from my checking account instead of charging a penalty?" The teller replies, "Frankly, we're not much into the 'customer service' craze." The teller continues, "We prefer to set little traps so customers get hit with unexpected penalties." Dilbert says angrily, "Well!! I think I'll just take my business elsewhere!" The teller says, "You're annoying me. That's a hundred dollar penalty!" Dilbert walks out of the bank wearing only his underwear. He thinks, "I don't think I can even claim a moral victory here."
The Boss tells Wally and Dilbert, "I just arranged to have my body cryogenically frozen before my death." The Boss continues, "In a hundred years I'll be revived and cured. That way, future generations will get the benefits of knowing me." Wally says, "I hope you have a good warm coat." The Boss asks, "Coat? Nobody said anything about needing a coat." Wally explains, "Obviously you need a coat. It's freezing in that cryogenic chamber. You'd better wear long underwear too." Wally continues, "Don't let then tell you otherwise. Remember, the customer is always right!" The Boss walks away thinking, "I want a space heater in there too!" Dilbert tells Wally, "That wasn't nice." Wally replies, "I did it for future generations."
Dilbert sits across from the Boss's desk. The Boss asks, "So, what have you accomplished this year?" Dilbert thinks, "I hate performance reviews." Dilbert replies, "Well, I used my empowerment to create a new paradigm." Dilbert continues, "And I teamed across functional boundaries to improve quality." Dilbert continues, "I dare say I was customer-focused and market-driven!" Dilbert holds his arms out and says, "I proactively found excellence in the midst of chaos!" Dilbert continues, "I re-engineered my core processes and embraced change!" Dilbert stands up and bows. He says, "I give you - Dilbert - the perfect employee!" The Boss asks, "Was that sarcasm?" Dilbert replies, "To be honest, I don't know either."
Dilbert asks a secretary, "Helen, do you have any staples in the supply cabinet?" Helen replies, "No, I only stock the basics: cheap pens with green ink, big jars of glue and ribbons for obsolete printers." Dilbert asks, "Could you order some staples?" Helen says, "You need to give me the order number." Dilbert says, "Okay. Can I see your supply catalog?" Helen replies, "Wally borrowed it." Dilbert covers his eyes and sobs. The phone rings and Helen says, "I'd better get that; it might be personal." Dilbert stands in the doorway and says, "Wally, do you have the . . ." Wally interrupts, "I need your help with this. Pull up a chair." Alice appears and says, "I need both of you to come talk to a vendor that we'll never use." Dilbert arrives at home and tells Dogbert, "Thanks to teamwork, I almost stapled something today." Dogbert says, "I'm so proud to know you."
Dogbert sits on the couch backrest. Dilbert says, "I have an ethical question, Dogbert." Dogbert replies, "I'm here to help." Dilbert asks, "Is it better to give customers a low quality product in a timely fashion . . ." Dilbert continues, "Or is it better to lie about product availability until the bugs are fixed?" Dogbert snaps his paw and replies, "I will need my assistant, Ratbert, to address your ethical question." Ratbert stands next to Dogbert on the backrest. Dogbert says, "Let's say Ratbert is a trusting and innocent customer." Dogbert slaps Ratbert on the back and says, "Suppose somebody abuses his trust like this . . ." Ratbert falls between the couch cushions. Dilbert sits with his leg crossed under him and looks at Ratbert. Dilbert asks, "How does this relate to my situation?" Dogbert replies, "To be honest, I wasn't listening to you."
The boss says, to Dilbert and Wally, "From now on, we will celebrate our service reps who give exceptional customer service." Dilbert says, "Question: Why would we celebrate employees who do extra work without getting extra pay?" The boss says, "It will make them happy." Dilbert says, "Can we celebrate the smart employees some day?"
The boss says, to Alice, "Alice, we lost our biggest customer because you missed the R.F.Q. deadline." Alice says, "That's because YOU said all overnight mail must go through your evil and lazy secretary." Alice says, "So you're probably going to apologize and give me a bonus for my effort." the boss says, "What's your second guess?"
Alice stands behind Asok who work at his computer. Alice says, "Asok, you've been chosen to head our customer appreciation celebration." Alice says, "The theme is "Thank Goodness there are so many idiots." Dilbert, Wally and Alice eat lunch. Dilbert says, "When do you plan to tell him it's a joke?" Alice says, "Let's see how the posters turn out."