Biggest Customer Comic Strips - Page 5
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Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
Dogbert is sitting at a conference table beside the boss, across from Dilbert and Wally. Dogbert says, "You need to reorganize by customer type." Gesturing toward the boss, Dogbert continues, "One division would focus on selling to feeble-minded people." The boss says, "Are you gesturing at me because I would work in that division?" Dogbert says, "What's your second guess?"
The Boss says to Dilbert, "We have a gigantic database full of customer behavior information." Dilbert says, "Excellent. We can use non-linear math and data mining technology to optimize our retail channels!" The Boss says to Dilbert, "If that's the same thing as spam, we're having a good meeting here."
The Boss says to Catbert, "What's the most evil way to use our database of customer information? The Boss says, "Should we sell our mailing lists, spam without mercy, or just blackmail customers?" Catbert says, "Um... Do you have me in that database?" The Boss says, "We know all about your clumping problems."
A female employee says to The Boss and Wally, "The results of our customer satisfaction survey are in." The female employee says, "83% spat at their telephones until they died of dehydration." Asok the Intern, The Boss and Wally listen as the female employee continues, "We're calling that group 'The Lucky Ones'."
MANAGEMENT TRAINING: Dogbert says, "There are two essential rules of management." The Management Training class, with Alice sitting in the front row, listens as Dogbert continues, "One: The customer is always right." Dogbert continues, "Two: They must be punished for their arrogance!"
The Boss hands a black briefcase to Wally. He says, "You'll impersonate our dead customer and make large purchases from us." Wally looks down at the briefcase and says, "I've never done anything like this before." The Boss replies, "It's called 'work.'" Wally walks away, continuing to hold the briefcase. He asks, "Am I doing it right?"
Headline: Customer Service. Dogbert is sitting at his desk, talking into a telephone headset. He says, "Find the serial number by pulverizing the case with a hammer." The man on the other end of the line is holding a hammer above a radio. He asks, "Are you sure this won't void my warranty?" Dogbert replies, "It's not always about you."
Dilbert is at a parts store. The man behind the counter says, "We don't give out parts anymore." The man continues, "We're trying to end the vicious cycle of reordering." The man then asks, "Would you mind filling out a brief survey of customer satisfaction?"
The manager is slapping a drunk. Dilbert says to her, "Hi. I came to apply for a server job." The manager replies, "Okay. Tell me how you would handle an abusive drunken customer like this guy." Dilbert replies, "Um.. with kindness?" The manager says, "You might want to shield yourself with a tablecloth."