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- Dilbert by Scott Adams

Share November 01, 1999's comic on:

Tags #call center, #customer questions, #working conditions, #inhumane, #innocent employees

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The Boss: Your project is to build a call center to handle customer questions. Keep the costs downy making the working conditions inhumane. Dilbert: My conscience won't allow me to harm innocent employees. The Boss: we won't be paying enough ti hire any innocent employees.

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- Dilbert by Scott Adams

Share November 03, 1999's comic on:

Tags #designing call center, #eployees, #bathroom breaks, #tiny cubicles, #monitor calls, #speed, #customer service

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Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.

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- Dilbert by Scott Adams

Share November 13, 2000's comic on:

Tags #gigantic database, #customer behavior, #information, #non linear math, #data mining technology, #optimize retail channels, #spam, #meeting here

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The Boss says to Dilbert, "We have a gigantic database full of customer behavior information." Dilbert says, "Excellent. We can use non-linear math and data mining technology to optimize our retail channels!" The Boss says to Dilbert, "If that's the same thing as spam, we're having a good meeting here."

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- Dilbert by Scott Adams

Share November 14, 2000's comic on:

Tags #Catbert, #evil director, #most evil way, #database, #customer information, #sell mailing list, #spam, #balckmail, #data bse, #clumping

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The Boss says to Catbert, "What's the most evil way to use our database of customer information? The Boss says, "Should we sell our mailing lists, spam without mercy, or just blackmail customers?" Catbert says, "Um... Do you have me in that database?" The Boss says, "We know all about your clumping problems."

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- Dilbert by Scott Adams

Share February 02, 2001's comic on:

Tags #83% spat, #customer satisfaction survey, #the lucky ones, #died of dehydration, #results of survey

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A female employee says to The Boss and Wally, "The results of our customer satisfaction survey are in." The female employee says, "83% spat at their telephones until they died of dehydration." Asok the Intern, The Boss and Wally listen as the female employee continues, "We're calling that group 'The Lucky Ones'."

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- Dilbert by Scott Adams

Share February 28, 2001's comic on:

Tags #always right, #arrogance, #management training, #punished, #two rules, #customer

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MANAGEMENT TRAINING: Dogbert says, "There are two essential rules of management." The Management Training class, with Alice sitting in the front row, listens as Dogbert continues, "One: The customer is always right." Dogbert continues, "Two: They must be punished for their arrogance!"

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- Dilbert by Scott Adams

Share March 08, 2001's comic on:

Tags #afraid to eat sandwhiches, #eat sandwhiches, #focus group, #truth telling, #vendor

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Dilbert says, "Wally, you have to see this vendor." Wally asks, "Why?" Dilbert says, "I think he's telling the truth." Wally exclaims, "No way!" Dilbert and Wally watch the vendor talking to Asok the Intern. The vendor says to Asok, "When the focus groups saw this product they were afraid to eat our sandwiches."

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- Dilbert by Scott Adams

Share May 07, 2001's comic on:

Tags #threw computer, #off roof, #killed customer, #replace, #look a like, #worker, #clones, #coverup

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The Boss, Wally and Alice are sitting at a conference table. The Boss says "Someone threw a computer off the roof and killed our biggest customer." Alice appears shocked. The Boss continues, "We plan to replace him with a lookalike who will continue buying from us." The Boss holds up a picture of Wally. Wally says, "Hey, that's Willy from the club of people who look exactly like me."

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- Dilbert by Scott Adams

Share May 08, 2001's comic on:

Tags #impersonate dead customer, #large purchases, #work, #acting

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The Boss hands a black briefcase to Wally. He says, "You'll impersonate our dead customer and make large purchases from us." Wally looks down at the briefcase and says, "I've never done anything like this before." The Boss replies, "It's called 'work.'" Wally walks away, continuing to hold the briefcase. He asks, "Am I doing it right?"

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- Dilbert by Scott Adams

Share June 28, 2001's comic on:

Tags #more with less, #work smarter, #broadening focus, #doesn't mean anything, #excuse leaderhsip

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The Boss sits at the conference table next to Dilbert and Wally. The Boss says, "We need to do more with less." Wally raises his hand and says, "I propose that we work smarter while broadening our focus." The Boss says, "Wally, that doesn't mean anything." Wally replies, "Well, excuse my leadership."