Customer Satisfaction Survey Comic Strips - Page 5
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Tags #pretending, #personal lives, #interested, #management technique, #job satisfaction, #more money, #boost intangible benefits, #chisel away, #salaries, #families, #wife divorced, #job lowers self esteem, #attract mate, #said hello
"Hi guys, how are your families?" "?" "?" "Why are you pretending to be interested in our personal lives?" "It's a management technique to increase your job satisfaction without giving you more money." "My plan is to boost your intangible benefits while continuing to chisel away at your salaries." "But enough about me...how are those families of yours?" "My wife divorced me because you make me work so many hours." "This job lowers my self-esteem too much to attract a mate." "Tell them I said 'hi'."
Dilbert sits at his desk. The Boss says, "I'm putting you on the strategic planning team." The Boss continues, "It's like work but without the satisfaction of accomplishing anything." Dilbert and three co-workers sit at a conference table. A man says, "You're new, so let me explain how this works." The man continues, "We have meetings and talk about the company's strategy in vague emotional terms." The man continues, "In time, we convince ourselves that we're more than mediocre thinkers who sit around complaining." The man continues, "We start believing our opinions will steer the company. We feel important. We feel ALIVE!!" A woman tells Dilbert, "Then we snap out of it and make viewgraphs that say we should keep doing what we're doing." Dilbert says, "I like making viewgraphs." The woman replies, "Actually, we use last year's viewgraph."
Dilbert lies on a couch in a psychiatrist's office. The therapist asks, "When did you start believing that your boss was an evil entity from another dimension?" Dilbert imagines the Boss telling him, "I'd like to sit in on your customer meeting." Dilbert thinks, "Uh-oh." The Boss, Dilbert and a woman sit at a conference table. The Boss says, "Let me share the high level strategic view." Dilbert thinks, "Here we go." The Boss spreads his arms and says, "Life began in the primordial stew literally hundreds of years ago . . ." The Boss continues, "But we are the only company who ever found synergies in our win-win solutions!" The caption says, "Two hours later." The Boss says, "And we won't sop until we delight every customer!" The woman looks shocked and Dilbert covers his eyes. The customer says, "I'd be delighted if you just told me about your new Internet access product." The Boss replies, "I cancelled the funding yesterday." The Boss stands up and says, "Who's up for a tour of our cubicles?" Dilbert says, "Gotta go."
A consultant is giving a presentation using an overhead projector. He holds a transparency and says, "We have the results of the employee communications survey." The projection shows a skull and cross bones and says Negative News. He says, "The number one problem is "Fear of Giving Negative News to Managers." The Boss sits next to Dilbert and says, "What?! Why haven't I heard this before?" The consultant says, "Well, maybe because it's negative news?" The Boss says, "Do you have a solution or did you just come to insult me?" Dilbert and Wally both think, "Don't get involved." The consultant says, "Ooh. Um... maybe if we wait a few days it will take care of itself." The Boss says, "Fine. Next." The consultant smiles nervously and says, "Happily, there are no other communication problems whatsoever. Heh, heh." The Boss turns to Dilbert and says,"I wonder why so many problems go away on their own." Dilbert says, "I have no comment at this time."
An employee comes into the Boss' office with a man and says, "I'd like you to meet our newest customer." The Boss says, "You won't be sorry; we're one of the top five companies in this field." The customer turns to the employee and says, "I thought you said no one else makes this kind of product." The Boss interjects, "No one else makes one with so few features." The employee grimaces as the customer asks, "So...your strategy is low price, right?" The Boss replies, "No, high margins!" The customer grabs the employee by the collar and begins to choke him, screaming, "YOU!!" The employee's feet are propped up on the Boss' desk as the Boss thinks to himself, "I'd better ask someone what a 'margin' is."
The boss says, to Dilbert and Wally, "From now on, we will celebrate our service reps who give exceptional customer service." Dilbert says, "Question: Why would we celebrate employees who do extra work without getting extra pay?" The boss says, "It will make them happy." Dilbert says, "Can we celebrate the smart employees some day?"
Dilbert, Wally and the boss are in a meeting. Wally, still with his ponytail, says, "I used company resources to build my own internet company." Wally says, "Apparently my low job satisfaction bred disloyalty, which drifted into outright theft." Wally says, "Sabotage can't be far away."
The boss says, to Alice, "Alice, we lost our biggest customer because you missed the R.F.Q. deadline." Alice says, "That's because YOU said all overnight mail must go through your evil and lazy secretary." Alice says, "So you're probably going to apologize and give me a bonus for my effort." the boss says, "What's your second guess?"
Alice stands behind Asok who work at his computer. Alice says, "Asok, you've been chosen to head our customer appreciation celebration." Alice says, "The theme is "Thank Goodness there are so many idiots." Dilbert, Wally and Alice eat lunch. Dilbert says, "When do you plan to tell him it's a joke?" Alice says, "Let's see how the posters turn out."
The Boss: Your project is to build a call center to handle customer questions. Keep the costs downy making the working conditions inhumane. Dilbert: My conscience won't allow me to harm innocent employees. The Boss: we won't be paying enough ti hire any innocent employees.