Customer Success Comic Strips - Page 5
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The Boss stands in front of a chart and says, "Our next product will determine the future of our company." The Boss turns and looks at Dilbert and Wally who are sitting at the conference table. He says, "I need a project leader who has a passion for success!" Wally raises his hand and asks, "Would that leader get extra pay?" The Boss replies, "It's not about money, Wally. It's about a passion for success!" Wally turns to Dilbert and Alice and says, "All I have is a vague preference. How about you?" Dilbert puts his hand to his head and says, "Yes, I'm feeling something...Maybe it's..." The Boss looks frustrated as Dilbert says, "No, it's just my allergy medication." The Boss throws up his hands as Wally asks, "What was it like?" Dilbert replies, "It tingled."
The boss says, to Dilbert and Wally, "From now on, we will celebrate our service reps who give exceptional customer service." Dilbert says, "Question: Why would we celebrate employees who do extra work without getting extra pay?" The boss says, "It will make them happy." Dilbert says, "Can we celebrate the smart employees some day?"
The boss says, to Alice, "Alice, we lost our biggest customer because you missed the R.F.Q. deadline." Alice says, "That's because YOU said all overnight mail must go through your evil and lazy secretary." Alice says, "So you're probably going to apologize and give me a bonus for my effort." the boss says, "What's your second guess?"
Alice stands behind Asok who work at his computer. Alice says, "Asok, you've been chosen to head our customer appreciation celebration." Alice says, "The theme is "Thank Goodness there are so many idiots." Dilbert, Wally and Alice eat lunch. Dilbert says, "When do you plan to tell him it's a joke?" Alice says, "Let's see how the posters turn out."
The Boss: Your project is to build a call center to handle customer questions. Keep the costs downy making the working conditions inhumane. Dilbert: My conscience won't allow me to harm innocent employees. The Boss: we won't be paying enough ti hire any innocent employees.
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
Pointing to a picture of a man running, the Boss says to his staff "Speed is the key to success." Dilbert raises his hand and asks, "Is it okay to do things wrong if we're really fast?" The Boss answers, "Um...no." Wally says to Dilbert, "Now I'm all confused. Thank you very much."
Dogbert is sitting at a conference table beside the boss, across from Dilbert and Wally. Dogbert says, "You need to reorganize by customer type." Gesturing toward the boss, Dogbert continues, "One division would focus on selling to feeble-minded people." The boss says, "Are you gesturing at me because I would work in that division?" Dogbert says, "What's your second guess?"
The Boss says to Dilbert, "We have a gigantic database full of customer behavior information." Dilbert says, "Excellent. We can use non-linear math and data mining technology to optimize our retail channels!" The Boss says to Dilbert, "If that's the same thing as spam, we're having a good meeting here."
The Boss says to Catbert, "What's the most evil way to use our database of customer information? The Boss says, "Should we sell our mailing lists, spam without mercy, or just blackmail customers?" Catbert says, "Um... Do you have me in that database?" The Boss says, "We know all about your clumping problems."