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 - Dilbert by Scott Adams

Share August 02, 2002's comic on:


Tags #budget cuts, #customer service, #pranks calls to elderly, #neighbor, #treasure buried, #under lawn

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Dilbert reports to The Boss, "Our budget cuts are affecting customer service." The Boss asks, "How much?" Dilbert continues, "Our customer service center spends all day making prank calls to the elderly." A customer service representative says into the phone, "According to our records, your neighbor has treasure buried under his lawn."

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 - Dilbert by Scott Adams

Share September 07, 2002's comic on:


Tags #customer satisfaction, #shows improvement, #focus group, #attacked researchers, #two pencils, #premeditated

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The Boss says to Dilbert and Alice, "Our survey of customer satisfaction shows improvement." The Boss continues, "The focus group spontaneously attacked our researchers using number two pencils as shivs." Dilbert asks, "That's an improvement?" The Boss responds, "Last year the attack was premeditated."

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 - Dilbert by Scott Adams

Share September 13, 2002's comic on:


Tags #set up meeting, #customer, #technology, #humiliating, #poor, #fgreat food

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The Boss and Dilbert are still in barrels. The Boss says, "Set up a meeting with the customer so we can demonstrate our technology." Dilbert responds, "It's humiliating because we're so poor now. What will I feed them?" Dilbert pours cat food into bowls for the customers. He says, "If you think the food is great, wait until you see our technology!"

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 - Dilbert by Scott Adams

Share October 03, 2002's comic on:


Tags #win- win scenarios, #customer focused, #solutions, #actual prodcut, #sell, #partner, #shovel

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Dilbert is meeting with a salesman. The salesman says, "We provide win-win scenarios and customer-focused solutions." Dilbert responds, "Uh.. Okay.. But what is the actual product or service you sell?" The salesman says, "We don't sell; we partner." Dilbert responds, "I don't buy; I shovel."

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 - Dilbert by Scott Adams

Share December 24, 2002's comic on:


Tags #anti itch lotion, #might cause itching, #customer list, #bear, #mean dogbert, #evil thinking, #hates people

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Dilbert and Dogbert are walking outside. Dogbert says, "I plan to sell an anti-itch lotion that's really just honey." Dogbert continues, "I'll put a disclaimer on the bottle that says, 'Might cause itching.'" Dogbert continues, "And then I'll sell my customer list to bears." Dilbert responds, "That's not nice."

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 - Dilbert by Scott Adams

Share February 21, 2003's comic on:


Tags #customer references, #parking lot, #ring

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Dilbert is meeting with a salesman. Dilbert asks, "Do you have any customer references I could call?" The salesman hands him a piece of paper and says, "Right here." Dilbert calls the number, "Beep, beep, boop, beep." The salesman's cell phone rings. The salesman's cell phone continues to ring. Dilbert says, "No answer." The salesman replies, "Try again when I'm in the parking lot."

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 - Dilbert by Scott Adams

Share June 16, 2003's comic on:


Tags #international sales call, #dress, #one level above customer, #cherub, #lighting bolt, #vatican, #overdress

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Dilbert is sitting at his computer. The Boss approaches and says, "I need you to go on an international sales call." Dilbert asks, "How should I dress?" The Boss responds, "Salespeople should dress one level above the customer." Dilbert is dressed like God. He has a lightning bolt in one hand and a cherub staff in the other. He asks Dogbert, "What's better - the cherub or the lightning bolt?" Dogbert responds, "Take both. You can't overdress at the vatican."

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 - Dilbert by Scott Adams

Share July 29, 2003's comic on:


Tags #price quote, #every expense, #alice side agreement, #hidden costs, #customer punch vendor, #freaking weasel

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"As you requested, this price quote includes absolutely every expense you'll incur!" "If that's true, you won't mind signing the 'Alice Side Agreement." "'In the event of hidden costs, customer will repeatedly punch vendor while telling 'you freaking weasel!'" "Pen?"

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 - Dilbert by Scott Adams

Share August 04, 2003's comic on:


Tags #website, #customer success, #closest things, #complaint letters, #few words, #kick to kiss, #change context, #reviews, #technology

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"Tina, we need some customer success stories for the web site." "The closest things we have are these complaint letters. Just change a few words." "Change 'kick' to 'kiss' and this one is done, albeit disturbingly."

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 - Dilbert by Scott Adams

Share December 03, 2003's comic on:


Tags #break into subgroups, #net meeting, #usual time, #loose canon, #label, #hackneyed phrases, #cut now type

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wally: "I recommend that we break into subgroups to create a process for choosing our next meeting time." alice: "Or we could just meet next week at our usual time." wally: "You're a loose canon." Alice: "Stop labeling me with hackneyed phrases!" Wally: "You're a 'cut now, measure later' type."