Friendly User Comic Strips - Page 5
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dilbert: our tech support staff is overwhelmed because we shipped the wrong user guide with our product. boss: my bonus only depends on launching the product on time. tech support isn't my department. dilbert: you caused the problem. boss: who told you it was a fair world.
dogbert: i've designed these over-ear headphones for maximum customer annoyance. the charging port is only on one side, so the user has a fifty percent chance of guessing wrong. and the charger only fits if you put it right-side up. to increase the frustration, i made the plug look the same on both sides. best of all, the plug is so poorly designed that half the time it doesn't seem to fit, even when you put it in correctly. i made the headphones black, so you can't easily find the charger hole in low light. ninety percent of users will be cursing us every time they try to recharge. customers won't know any of this until after they purchase. boss: ship it.
The Boss says, "Jim, our company is family-friendly and very green." The Boss says, "We're also good at setting priorities, so if I get a chance to sell your kids for a handful of carbon credits, I'll do it." The Boss says, "He was less green than I had hoped."
Dilbert: We interviewed hundreds of users and turned all of their suggestions into features. As it turns out, every user we talked to was an idiot, and their dumb suggestions ruined our product. In hindsight, we probably should have talked to people who work outside this building.
Lab rat: Greetings, dog. I've come to live in your house and escape from my job at the laboratory. You could think of me as a political exile seeking sanctuary in a friendly embassy. Dogbert: I could think of you as a rat. Lab rat: Okay, but I don't expect any special treatment.
"We could design the product with a simple point - and - click interface..." "Or we could require the user to choose among thousands of poorly documented commands, each of which must be typed exactly right on the first try." "Bear in mind, we'll never meet a customer ourselves." "Make it so they have to reboot after every typo."
Wally approaches another employee and says, "Hold it right there, buddy." Wally continues, "That scruffy beard . . . those suspenders . . . that smug expression . . ." Wally concludes, "You're one of those condescending Unix computer users!" The man responds, "Here'a nickel, kid. Get yourself a better computer."
Dilbert, Wally, Alice and the Boss sit at a conference table. Dilbert says, "The project status is 'yellow light.'" Dilbert continues, "In user tests we found that the product locks up every twelve seconds. The interface is incomprehensible and the manual is pure fiction." Dilbert continues, "I think it's clear what we need to do . . ." The Boss asks, "Ship it and hope somebody writes a 'Dummies' book about it?"
Catbert stands at his desk and types, "Effective immediately, the company will no longer allow time off for the death of a family member." Catbert continues, "This 'family friendly' policy will remove your incentive to extend vacations by killing relatives." Catbert continues, "And more good news: we're canceling your life insurance so your family won't try to snuff you out either."
Dilbert tells Alice, "This so-called 'Family Friendly' policy is like a tax on childless people." Dilbert continues, "You get child-care; I get lower profit-sharing. YOU get time off for family; I get to pick up your slack . . ." Dilbert says, "I'm a victim, but in some strange way I'm enjoying it." Alice makes a fist and rolls up her sleeve. She says, "Then you'll love this."