Hearing From Customers Comic Strips - Page 5
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Product Training. Man: You work for a company that takes pride in its product line. Only half of our users experience painful boils. We call that group the "relatively satisfied customers. what the?!
Asok: "Wally, I discovered a deadly safety flaw in our product. Who should I inform?" Wally: "No one. The stock would plunge and we'd have massive layoffs. Your career would be ruined." Asok: "But my negligence could cause the deaths of a dozen customers." Wally: "The first dozen is always the hardest."
"Dogberts Consults." Dogbert: "Never listen to your customers." "They were dumb enough to buy your product, so they have no credibility." "That reminds me: thanks for buying my services. Don't talk. Shhh." The boss: "Ooh."
The Boss: "Our new vice president of ethics will help you decide what's right and wrong." Wally: "When we talk to him, what customer's project should we charge for our time?" The Boss: "Whichever one we hate the most."
Try to get through this meeting without teling our customers how stupid you think they're being. "I'll try." "But sometimes the pressure builds up in my head and it's unbearable." "Tough it out." "Is he okay? "He's fine. Ignore him."
The Boss: "In order to avoid shoddy mistakes, everything we do from now on will be part of a documented process." Wally: "What documented process did you use to decide what documented process to use?" wally: "Or is this one of those shoddy mistakes I keep hearing about?"
Wally: I worked every night for a month to come up with a detailed quote for one of our potential customers. Then those weasels used our quote to get a better price from their regular vendor! Dilbert: Did you really do all of that work? Wally: No, but it nets out the same.
Dogbert consults Dogbert: Your fake 50% sale prices make dumb customers feel like smart shoppers. CEO: Why am I paying you $400 an hour to tell me what I already know? Dogbert: Usually I charge $800 and hour. CEO: Yes! I'm a freakin' genius.
Dogbert: Research shows that your best customers are creepy bearded guys. That same group also buys a high volume of potato chips and tissues. Boss: How's that help us? Dogbert: Two words: Combo Pack.
The Boss says, "Asok, you never mentioned any issues this quarter, so I assume you didn't do any work." A man says, "Ooooh, lordy lord! Our vendors are incompetent and our customers are suing us!!!" The Boss says, "Why can't you be more like that guy?" A man says, "Someone please kill me!"