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The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
Boss: A good leader listens to his underlings. Alice: Fine. I've overworked and underpaid. I hate my co-workers, I don't have the resources to do my job, and we have no clear strategy. Boss: No wonder leaders listen. It's a lot easier than fixing all of that stuff.
Boss: The key to great leadership is setting clear expectations and periodically revising them as conditions change. Dilbert: If you plan to revise expectations, that tells me you know them to be faulty now. Boss: Maybe. Wally: Stop inspiring me so much.
Boss: Experts say managers should hire great people and set clear expectations. They don't say what to do when you get the first part wrong, but I'm leaning toward micromanaging. Alice: My employee engagement just went down. Boss: That was never a real thing.
Boss: Change your recommendation to the opposite of what you wrote and send it to me for approval. Dilbert: Why do I need approval for the thing you just approved? Boss: I want you to feel some ownership. Dilbert: I already feel that you own me. Boss: I mean that I want you to feel ownership of the recommendation. Dilbert: How can I feel ownership of your ignorant decisions? Boss: By getting my approval for them. I can't be more clear. Dilbert: At least we agree on that.
CEO: I plant to add seven more layers of management between you and me. My goal is to lead the company without knowing anything about it. Boss: That sounds like a bad idea. CEO: This sort of input is exactly what I'm trying to avoid.
CEO: employees keep whining that we don't have a clear direction. So Ive doubled the number of managers one each group to increase the clarity. The Boss: I thought we were doubling the direction. No, we're doubling the clarity.
Alice: Steer clear of Darryl. He turned feral. Asok: Feral? Dilbert: That's what happens when engineers don't get invited to meetings. Alice: Darryl's only social life was meetings. Dilbert: He didn't get to use his social skills for a few weeks, and apparently he lost them. Asok: Is it like he turned into a wolfman? Dilbert: Yes, except he's better at math. And he howls at the Internet, not the moon. Asok: Can we watch? Man: How-ooo can you blog that?
Boss: Our goal is to grow the top line by 20%. Dilbert: How will we do that with products that aren't competitive in an industry that isn't growing? Wally: Does it involve crime? Dilbert: If it does, blink once.