Train Support Staff Comic Strips - Page 5
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Dilbert and Wally sit at a conference table with a sales rep. As they look through some folders, the woman says, "On one hand, my company does use inferior technology in our products . . ." The salesperson continues, "But on the other hand, I'm the most attractive female who has paid attention to you this year." Dilbert responds angrily, "What kind of engineers do you think we are??!" Wally asks, "Do you have pictures of your field support people?"
Dogbert sits across from the Boss's desk. The Boss says, "You submitted the lowest bid to run our new technical support hotline, Mister Dogbert." The Boss continues, "The other bidders would love to know how you plan to handle twelve thousand calls a day by yourself." Dogbert replies, "Tell them to call me."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Alice, Wally, Dilbert and a man from the buying company sit at a conference table. The man says, "After the merger, we'll reduce staff in areas that are redundant." Wally says, "I hope the employees of this company will be evaluated fairly compared to those in the buying company." The man says, "We already have a bald guy." Dilbert asks, "Does your steal office furniture, too?"
Dilbert says to the Boss, "I need your full management support in this meeting with sales." The Boss replies, "Just watch the master at work." A man says to the Boss, "I promised a customer a product that we don't make. You need to engineer-up a thousand units by early next week." The Boss asks, "Is Thursday okay?" As they walk away, the Boss says to Dilbert, "Wait until he finds out that Thursday isn't 'early next week.' Hee hee!"
Alice sits at her desk. The Boss says, "It's time for me to update your objectives, Alice." The Boss continues, "We need targets that can only be achieved by amazingly hard work plus the constant support of management." The Boss says, "I'm busy, so you'll have to write them yourself." Alice asks, "What's wrong with this picture?"
Dilbert listens as Asok says to the Boss, "My idea is that everyone should be required to use small fonts. That way we'll save disk space." Asok continues, "And I've noticed that many people use entire colons in situations where a semicolon would do just fine." As they walk away, Asok says to Dilbert, "You're right, that was fun." Dilbert replies, "The real fun is when he describes his new ideas at the next staff meeting."
The Boss, Wally and Dilbert sit at a conference table. The Boss says, "We'll be having an ISO 9000 audit soon. They'll check to see if we follow our own documented procedures for everything we do." The Boss continues, "I've divided our preparation tasks into two groups: unethical and unproductive." Wally tells Dilbert, "I'll train our department to lie to the auditor. You can document our inane procedures." Dilbert replies, "No fair. You did unethical last time too!"
The Boss, Alice, Ratbert, Wally and Dilbert sit at a conference table. The Boss says, "We're going to replace our computer support systems with the Elbonian database product." The Boss gestures toward Ratbert and continues, "It's risky, but don't worry. I've hired an outrageously expensive consultant who has never done this before." Ratbert says to Wally, "I earned five hundred dollars just coming to this meeting. How's YOUR day going?" Wally replies, "It won't make my top ten."
Dilbert stands in front of the Boss's desk. The Boss says, "You need a million dollars but I only have authority to sign for up to ten thousand." The Boss says, "Break it into a hundred separate business cases." Dilbert says, "Thank you for your value-added management support." The Boss replies, "It was nothing."