Value Added Support Comic Strips - Page 5
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Dilbert, Catbert and Wally are sitting at a conference table. Catbert says, "As director of human resources I've been asked to reduce the cost of employee benefits." Catbert says, "The company will no longer pay for eyeglasses. But we WILL support a new vision-correction procedure." Dilbert asks, "Radial Keratotomy?" Catbert answers, "Squinting."
Dilbert sits at his desk with a telephone in his hand. A voice on the phone says, "Press 'One' for sales. Press 'Two' in a hopeless effort to get technical support." Dilbert presses "2." The voice on the phone continues, "Press 'One' for answers to questions you don't have. Press 'Two' if you're gullible and optimistic." Dilbert presses "2." The voice on the phone says, "Press 'Two' if you're willing to buy something just so you can talk to a human being . . ." Dilbert puts the phone on the desk and raises a mallet to strike it.
Dogbert sits on the armrest of a couch. Dilbert, with a phone in his hand, says, "I've been on hold for tech support since Tuesday. Get Bob and meet me in the car." Dilbert is driving with Dogbert in the passenger seat. Bob the Dinosaur says from the back seat, "I can't wait to try my newest maneuver, the 'Turban Wedgie.'" Bob is holding the tech support person in the air. The tech support person has a turban on his head. Bob says to Dilbert, "It starts like a regular wedgie then I wrap it around his head." Dilbert says, "Question . . ."
The Boss speaks to three employees in tech support. He says, "We just shipped our newest product. You folks in tech support will need to be trained so you can avoid any embarrassments." The Boss says, "We had a monk write the training material on a grain of rice. We could only afford one, so you'll have to share it." The Boss tosses a grain of rice at them and they lunge for it. As the employees fall to the floor fighting, the Boss says, "To be honest, I'm not sure we had a real monk. He wrote everything in Pig Latin."
Dilbert and Wally sit at a conference table with a sales rep. As they look through some folders, the woman says, "On one hand, my company does use inferior technology in our products . . ." The salesperson continues, "But on the other hand, I'm the most attractive female who has paid attention to you this year." Dilbert responds angrily, "What kind of engineers do you think we are??!" Wally asks, "Do you have pictures of your field support people?"
Dilbert stands at the front of a conference room. He says, "I've been asked to brief everybody on the company's policy for protecting secret information." Dilbert continues, "All secret information must be locked up at night." Dilbert continues, "Our secrets could be of great value to our competitors." Dilbert continues, "In fact, some companies try to buy the secrets of their competitors." A woman asks, "Just out of curiosity, how much would our competitors pay for our secrets?" Dilbert replies, "Oh, I dunno . . . Maybe several times your annual salary." The people at the table smirk at each other. Dilbert thinks, "I don't think this was some of my best work."
Dogbert sits across from the Boss's desk. The Boss says, "You submitted the lowest bid to run our new technical support hotline, Mister Dogbert." The Boss continues, "The other bidders would love to know how you plan to handle twelve thousand calls a day by yourself." Dogbert replies, "Tell them to call me."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
The caption says, "Performance Review." Tina the Tech Writer sits across from the Boss's desk. The Boss says, "Your main accomplishment was the department newsletter which was both uninteresting and unimportant. You get no raise." Tina looks shocked and says, "The newsletter was YOUR idea, and it's boring because most of the articles are contributed by my idiotic co-workers." The Boss says, "You don't seem to understand the value of teamwork." Tina replies, "I understand its value; it just cost me a two-percent raise."
An employee from marketing, Dilbert and Wally sit at a conference table. The woman says, "And that's the marketing plan. Any comments?" Dilbert says, "It appears to be a bunch of obvious generalities and wishful thinking with no apparent business value." The woman thinks, "Marketing didn't turn out to be the glamour career I expected." Wally shows his copy of the plan to Dilbert and says, "I circled all the words you won't find in any dictionary."