Changed Product Design Comic Strips - Page 53
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dogbert's tech support ted: i can't figure out how to use your product. what should i do? dogbert: i recommend changing jobs to something less challenging. ted: are you saying i'm dumb? dogbert's once from phone: no. no. no. i'm only implying it.
Dogbert's tech support female office worker: i can't figure out how to use your product. dogbert: the problem is climate change. there is nothing you can do. office worker: there must be something i can do. dogbert's voice from phone: do you recycle?
dilbert: how are the tech support calls going? dogbert: great. i'm blaming all of our product flaws on climate change, and people are totally buying it. dilbert: that doesn't make sense. dogbert: you'd be surprised how little that matters.
dogbert's tech support dogbert: i recommend taking powerful antidepressants. it won't make our product any easier to use, but maybe you won't care as much. of course it will work. sheesh! - deny science much?
dilbert: the product is ready to ship as soon as the new user guide is complete. boss: ship it with the old model's user guide. dilbert: the user interface is totally different. boss: don't let perfect be the enemy of shipping.
dogbert's tech support dogbert: yes, we know the user manual refers to the wrong product. just use your common sense to figure out what the manual should have said. voice from phone: i tried the, but it didn't work. dogbert: i can't fix your common sense!
dilbert: our tech support staff is overwhelmed because we shipped the wrong user guide with our product. boss: my bonus only depends on launching the product on time. tech support isn't my department. dilbert: you caused the problem. boss: who told you it was a fair world.
dilbert, boss and alice at table boss: i donated to a few campaigns, and coincidentally a law changed that i wanted changed. now it's legal for us to sell drones that are armed with machine guns. dilbert: i've never had less faith in my government. boss: i also got us a tax break.
boss: your slide deck is too well-designed. it suggests you spend too much time on things that are not important. asok: you don't give me important tasks. boss: that's no excuse for good design.