Technical Calls Comic Strips - Page 6
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Dilbert tells Alice and Wally, "We're waiting for Ted, then we can head for the restaurant." Wally says, "While we're waiting, I'll return a few phone calls." Ted walks up and says, "Let's go! Hey, where's Wally?" Dilbert thinks, "The chain reaction has begun." Dilbert covers his eyes and thinks, "Why can't we do this simple thing?" Alice says, "I'll be in the ladies' room." Wally asks, "Where's Alice?" Ted says, "I've got to mail a letter. I'll take my car and meet you there." Wally thinks, "I can make some calls." Dilbert yells at Ted, "You're the only one who knows which restaurant we're going to!" Ted replies, "Alice knows where it is. Tell her it's the one with the food." The Boss asks Dilbert, "Has your team finished engineering the new missile guidance chip?" Dilbert replies, "I think it's time to give peace a chance."
The Boss tells Wally and Dilbert, "I'd like you guys to check Anne's advertising materials for technical accuracy." Wally, Dilbert and Anne sit at a conference table. Wally reads the ad copy and asks, "Is this supposed to be funny?" Dilbert says, "I don't get it." Anne says, "I'm only looking for technical help here." Wally says, "Hey! Maybe you could say something about those warning tags on mattresses! Now THAT would be funny!" Anne covers her eyes and leans on the table. Dilbert says, "Or how about the fact that you can't look up something in the dictionary if you can't spell it? THAT's funny!" Anne stands up and screams, "You're engineers, not comedians!! I want TECHNICAL help!!!" Wally says, "This guy has an XP-6. It should be an XP-7." Anne says, "That's better." Wally adds, "And he should be saying, 'I've fallen and I can't get up.'" Dilbert asks, "Who picked these colors?"
Dilbert, Wally and a woman from marketing sit at a conference table. The woman sits in front of a computer and says, "It's time for marketing to put the glitter on this software you've created." She continues, "With my guidance this will become the premier data backup software!" Wally says, "Bear in mind that we said it would take six months to write it." Dilbert says, "You only gave us a month." The woman says, "We'll fix the bugs in the next release. Tell me about the features." Wally says, "At this point, all it does is erase your disk drive." Dilbert adds, "Unless you're on a network." The woman asks, "What happens if you're on a network?" Wally replies, "It erases everybody's disk drives." Wally continues, "And heaven help you if you have a modem . . ." Dilbert says, "It calls all your friends and erases their PCs." The woman says, "We'll call it 'QuikProtect.'" Dilbert adds, "If you have a sound card it swears at you."
Alice sits at her desk. The Boss enters and says, "According to this phone bill, you've been making personal calls." The Boss continues, "That's like stealing from the company, Alice." Alice clenches her teeth, holds her fist and thinks, "Must . . . Control . . . Fist . . . Of . . . Death . . ." Alice looks at the telephone bill and says, "I only spent eighty cents to tell my family I was working late." Alice says, "Here's a dollar. The extra twenty cents is for the personal thought that I'm about to have on company time." Alice closes her eyes and imagines the Boss tied up with rope. She pictures handing him a stick of dynamite. Alice says, "And here's my bill for $40,000 in unpaid overtime that the company stole from me." The Boss replies, "That's not stealing; that's being competitive." Alice says, "I think I'll be competitive with a few bushels of office supplies later today."
Wally stick his head into The Boss's office he is holding a piece of paper. Wally says, "I finished the technical recommendation you requested." Wally gives the report to The Boss. Wally says, "At first I was miffed that you told me what recommendation you wanted." Wally explains, "It made me feel useless and weak." The Boss reads the recommendation. Wally says, "But rather than dwell on my powerlessness." Wally raises his arm, enpowered. Wally says, "I decided to find joy in the one decision that I CAN make." Wally says, "I chose a Helvetica type font. And I never looked back." The Boss says, "Oh, that's what's wrong with it." The Boss thinks, "I coach and I coach, but they still walk out of here all rubber-legged."
The Boss sits at his desk. He says, "Tina, we need to set measurable objectives for you." Tina responds, "I'm a technical writer. How can you measure good writing?" The Boss says, "Everything is measurable is you try hard enough." Tina asks, "Is that your well-measured opinion?" She continues, "Or is it the dogmatic babbling of a manager in total cognitive surrender?" The Boss comes back with, "For example, we could measure the number of words you type." He adds, "We'll have to subtract words you delete. That way we won't motivate the wrong behavior." Tina is now at her desk, typing. She has written, "In this edition of Tina's hourly newsletter, I compare our projects to various types of wood."
The boss says, to Alice, "Alice, I need you to attend a metting with me to handle the technical questions." The boss says, "If the ask me a question, I'll move my lips while you do ventriloquism." The boss is in a meeting. He pretends to speak. Alice says, from behinds a book, "....and that's why your I.P. router in a suppository configuration."
Dilbert, Dogbert and the boss are sitting at a small round table. Dogbert is wearing a turban with a quarter-moon on it. He says, "I can contact employees who are in org-limbo." Alice appears beside them standing and saying, "Hello-o-o! Why doesn't anyone return my calls?" Dogbert is holding up a chart in front of Alice and shouts, "Come toward the revised chart, Alice!" Alice says, "It's so beautiful!" Dilbert and the boss, run off scared.
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
Designing a Call Center Dilbert: If the employees get the svolume of calls per day they will wish they were dead. Dilbert But they won't be dead, just too beaten down to look for better jobs. Dilbert: I dont know how to make it any more inhumane. The Boss: we can punish them for not being cheerful.