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Dilbert, the Boss, and Wally are at a meeting. The Boss says: "Our division is unusually profitable this year." He turns to Dilbert: "That means our targets for next year will be set impossibly high." He turns to Wally: "Our only hope of reaching our profit target next year..." He continues: "...is to sabotage profits for the rest of this year." He explains further: "It's too late to stop customers from buying our products." He continues: "So we'll focus on increasing wasteful spending." The Boss puts his hand on Wally's shoulder and tells him: "Wally, I'm sending you to a leadership training class." After the meeting, Wally sticks out his coffee mug and asks Dilbert, "Did you ever stick out your coffee mug and just follow where it took you?"
Dilbert sits at the Boss' desk in his office and the Boss says to him, "Fly to Austin and answer some questions for a big customer." Dilbert asks, "Doesn't this customer have a telephone?" The Boss replies in shock as he thrusts his arms out to the side. "You don't call big customers!" Obviously confused, Dilbert aks "Um...why not?" In an exasperated voice, The Boss replies "You have to go in person to show that you care." Still not catching on, Dilbert replies "Actually, that would show that I didn't understand the concept of the telephone.? Now completely disgusted, The Boss replies "Just go." Dilbert is now sitting at a table with Ted who holds a phone in his hand and asks, "Do they have these where you come from?"
Catbert, now acting as the Evil H.R. director, aks Dilbert "Would you work harder if we offerec stock incentives." Dilbert responds, "Yes." Catbert asks, "So you admit you're not working hard enough now?" Dilbert replies unsure "Umm..." Catbert goes on to ask Dilbert, "Lastly, are you still beating up customers?"
The Boss says to Catbert, "What's the most evil way to use our database of customer information? The Boss says, "Should we sell our mailing lists, spam without mercy, or just blackmail customers?" Catbert says, "Um... Do you have me in that database?" The Boss says, "We know all about your clumping problems."
The Boss says to Wally and Dilbert, "My plan is to give away our product for free." The Boss says to Wally and Dilbert, "We'll only bill customers who ask us to deinstall it." Wally and Dilbert continue looking on impassively as The Boss continues, "For once, those reports of consumer decapitations will work in our favor."
Dogbert and Dilbert are sitting on a sofa. Dilbert is snacking on a bag of chips. Dogbert says, "I'm going to start up a discount brokerage firm." Dilbert chews as Dogbert says, "I'll offer my lowest commissions to customers who don't mind bad advice and verbal abuse." Dogbert says, "Did I mention that I won't be keeping any records?" Dilbert says, "You didn't need to."
The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
Handing Dilbert a piece of paper, The Boss says, "Get approval from marketing." Dilbert walks away carrying the paper and followed by a little cloud which says, "Doom." The Marketing man, sitting at his desk, has devil's horns on his head. The marketing man says, "I reject your pathetic plan." Showing the piece of paper, Dilbert asks, "Do you have any interest in knowing what the plan is?" The little cloud that says, "Doom," continues hovering near Dilbert's head. The marketing man says, "Not unless you're proposing to smite my enemies." Dilbert says, "I prefer to call them customers. And yes, they'll take it in the shorts." The little cloud that says, "Doom," continues hovering near Dilbert's head. Dilbert says, "As an added inducement I will give you this cool little Cloud of Doom. The little cloud that says, "Doom," continues hovering near Dilbert's head. The marketing man says to the Cloud of Doom, "I'm going to staple you to my sales projections." The little cloud that says, "Doom," is now hovering near the marketing man's head.
Dogbert is sitting at a conference table across from Dilbert and Alice and flanked by the boss and Wally. Dogbert says, "What is your most valuable asset?" Wally says, "Employees?" The boss stifles a laugh "Hee" Dogbert says, "Your most valuable asset is rampant ignorance." Dogbert continues, "For example, you would never start a project if you knw how much it would really cost." Turning to Wally, Dogbert says, "Employees stay here because they don't know there are better jobs across the street." Wally says, "What?" Turning to the boss, Dogbert says, "Customers buy your products because they don't know about all the bugs." The boss says, "Good point." Holding a trashcan, Dogbert says, "I recommend wearing trash cans on your heads to avoid any accidental exposure to knowledge." An employee, wearing a trashcan over his head, says, "Did he tell you he was a consultant?" Another trashcanned employee says, "He said he was selling trash cans."
Dilbert is assembling something. Dogbert says to him, "I'm going to start an airline that has no planes." Dogbert continues, "I'll take people's money and make them sit in a crowded room while ex-cons steal from their luggage." Dilbert turns and replies, "What happens when your customers realize you have no airplanes?" Dogbert responds, "I call that 'mechanical difficulties.'"