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The Boss, Dilbert, Wally and Alice sit at a conference table. The Boss says, "I see some new faces. Let's go around the table and introduce ourselves." Dilbert thinks, "I hate this. I'm always afraid I'll forget my name when the pressure is on me." The man next to Dilbert says, ". . . And I've been in the Integrated Design District for four years." Dilbert thinks, "Uh-oh." Dilbert thinks, "People are saying where they work. I can't remember the name of my district." The man concludes, ". . . And there you have it! Ha ha!" Dilbert thinks, "Aaagh! Now they're adding witty comments." Dilbert thinks, "I'm drawing a blank. My only chance is to pretend I only speak Norwegian." Dilbert says, "Norna borna corna dorna fiord cajorda. Ha ha ha!" Back at home, Dilbert tells Dogbert, "The amazing thing is that I get paid the same no matter what I do." Dogbert replies, "Thank God for that."
A teller at the Bank of Ethel says, "Next victim." Dilbert approaches the window and says, "You charged me a fee for paying my credit card bill a day late." The woman asks, "So?" Dilbert asks, "Why don't your computers automatically transfer money from my checking account instead of charging a penalty?" The teller replies, "Frankly, we're not much into the 'customer service' craze." The teller continues, "We prefer to set little traps so customers get hit with unexpected penalties." Dilbert says angrily, "Well!! I think I'll just take my business elsewhere!" The teller says, "You're annoying me. That's a hundred dollar penalty!" Dilbert walks out of the bank wearing only his underwear. He thinks, "I don't think I can even claim a moral victory here."
Dilbert stands next to an overhead projector. Dilbert puts a transparency on the projector and says, "Please excuse the artwork in this next diagram." Various people in the background say, "What's that? It looks like Elvis's face on a credenza! Ha ha ha! Or is it a Rorschach test??! Ha ha ha!" Dilbert says, "And in conclusion, I hate you all."
The foreman of the jury reads a document and says, "The jury has reached a decision in the case of 'Dogbert vs. A Big Corporation.'" The man continues, "We award Dogbert fifty million dollars because we hate big companies and we like little dogs with glasses." The man continues, "And we award a Maytag dryer to juror Mindy for being 'Best Dressed.'" The judge covers his eyes and thinks, "I hate my life."
Dilbert sits at his desk. The Boss says, "I'm sending you to our plant in Elbonia. I want you to teach them 'quality.'" The Boss continues, "I selected you because you've been there and you know their language." Dilbert replies, "They speak English." The Boss says, "Oh, then I guess it's because I hate you."
Dilbert sits across from the Boss's desk. The Boss asks, "So, what have you accomplished this year?" Dilbert thinks, "I hate performance reviews." Dilbert replies, "Well, I used my empowerment to create a new paradigm." Dilbert continues, "And I teamed across functional boundaries to improve quality." Dilbert continues, "I dare say I was customer-focused and market-driven!" Dilbert holds his arms out and says, "I proactively found excellence in the midst of chaos!" Dilbert continues, "I re-engineered my core processes and embraced change!" Dilbert stands up and bows. He says, "I give you - Dilbert - the perfect employee!" The Boss asks, "Was that sarcasm?" Dilbert replies, "To be honest, I don't know either."
Dilbert kneels in front of a machine. He tells Dogbert, "My time machine is complete." Dogbert says, "I guess you'll be off to explore exotic and fascinating civilizations." Dilbert asks, "Why would anybody want to do that?" Dogbert replies, "Beats me." Dilbert says, "My plan is to send all of our trash to ourselves twenty years from now. We'll have much better recycling methods by then." Dilbert puts a bag of trash into the time machine and says, "I wonder what elegant methods we'll have for recycling in the future." Dilbert continues, "I bet we'll have a way that's quick and efficient and . . ." Dogbert asks, "Are you thinking what I'm thinking?" Dilbert says, "Uh-oh." They hear a "ping." Dilbert and Dogbert stand among several bags of trash. Dilbert says, "We would send it back in time and wait for it to decompose." Dogbert says, "I hate us."
Dilbert sits at his desk and Dogbert sits on the edge of the desk. Dogbert says, "How can this be the season of good cheer when I don't even have my gifts yet?" Dogbert continues, "I mean, what if you get me something stupid? I'll hate you forever and have to run away." Dilbert says, "Your psychology won't work this year. I will not buy more gifts." Dogbert says, "You'll probably find me dead in some snow bank."
The Boss: "We must constantly ask ourselves what we can do to delight our customers." Alice: "We could stop having these meetings, fire everybody in the room and lower the prices of our products." The Boss: "I was thinking more alone the lines of a slogan." Wally: "How about, 'we waste your money'?"
Dilbert: we in engineering think of the marketing department as our customer, Fred. FRED: Thats great. Id like you to do a technical feasibility study for me. Wally: would that require any work? I said "customer" not boss.