Customer Focus Comic Strips - Page 6
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The Boss sits at the conference table next to Dilbert and Wally. The Boss says, "We need to do more with less." Wally raises his hand and says, "I propose that we work smarter while broadening our focus." The Boss says, "Wally, that doesn't mean anything." Wally replies, "Well, excuse my leadership."
Headline: Customer Service. Dogbert is sitting at his desk, talking into a telephone headset. He says, "Find the serial number by pulverizing the case with a hammer." The man on the other end of the line is holding a hammer above a radio. He asks, "Are you sure this won't void my warranty?" Dogbert replies, "It's not always about you."
Dilbert is at a parts store. The man behind the counter says, "We don't give out parts anymore." The man continues, "We're trying to end the vicious cycle of reordering." The man then asks, "Would you mind filling out a brief survey of customer satisfaction?"
The manager is slapping a drunk. Dilbert says to her, "Hi. I came to apply for a server job." The manager replies, "Okay. Tell me how you would handle an abusive drunken customer like this guy." Dilbert replies, "Um.. with kindness?" The manager says, "You might want to shield yourself with a tablecloth."
Dilbert is waiting on a table. He says to the customer, "I'll be your server tonight... Whoa, you're beautiful." Dilbert continues, "Would your grandfather mind if I asked you out?" The customer replies, "He's my husband." Dilbert turns to the older man and says, "Moving right along, would you like to hear about our specials?"
Headline: Sales Training. The speaker says, "Never sell to your customer. Make your customer sell to you." The speaker continues, "Our products are only for those who dare to be great! Make the customer explain why he is worthy." Dilbert is meeting with a customer. Dilbert says, "You heard me, Goober. Now beg for our product."
Dilbert says to Wally and Asok, "None of us has designed a nuclear power plant before but we can figure it out by using our process." Dilbert continues, "In phase one we will gather customer requirements." Asok is meeting with a customer. Asok says, "So.. you want free electricity without mutating, unless the mutation gives you X-Ray vision." The customer responds, "Yep."
Dilbert reports to The Boss, "Our budget cuts are affecting customer service." The Boss asks, "How much?" Dilbert continues, "Our customer service center spends all day making prank calls to the elderly." A customer service representative says into the phone, "According to our records, your neighbor has treasure buried under his lawn."
The Boss and Dilbert are still in barrels. The Boss says, "Set up a meeting with the customer so we can demonstrate our technology." Dilbert responds, "It's humiliating because we're so poor now. What will I feed them?" Dilbert pours cat food into bowls for the customers. He says, "If you think the food is great, wait until you see our technology!"
Dilbert is meeting with a salesman. The salesman says, "We provide win-win scenarios and customer-focused solutions." Dilbert responds, "Uh.. Okay.. But what is the actual product or service you sell?" The salesman says, "We don't sell; we partner." Dilbert responds, "I don't buy; I shovel."