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The Boss leaves his office and thinks, "As a leader, I must listen to my customers." The Boss says to Dilbert at his computer, "What are you hearing from our customers?" Dilbert says, "Not a peep." The Boss returns to his office and thinks, "Our customers are defective."
Ted sits at the conference table next to Dilbert. He says, "We're discontinuing technical support of all our products." Ted continues, "A recorded message will explain it to the called this way..." Ted says, "'In order to serve our customers better, we've discontinued technical support.'" Dilbert looks at Ted and asks, "How does that serve customers better?" Ted answers, "We'll redirect those resources to other areas." Dilbert asks, "What other areas?" Ted replies, "Profits." Ted continues, "That makes your bonus larger. Any other questions?" Dilbert says, "Apparently I'm engulfed in evil." Ted says, "That's the spirit."
A woman recalls over dinner with Dilbert: "...so my head swelled up like a beach ball and the I.R.S. wants to put me in jail." Dilbert responds: "In summary you're a basket case." Afterwards, he tells Dogbert: "Women hate it when you summarize."
Catbert, now acting as the Evil H.R. director, aks Dilbert "Would you work harder if we offerec stock incentives." Dilbert responds, "Yes." Catbert asks, "So you admit you're not working hard enough now?" Dilbert replies unsure "Umm..." Catbert goes on to ask Dilbert, "Lastly, are you still beating up customers?"
The Boss says to Ming, "Ming, I'm moving your web mistress function to I.S. You'll report to Mordac." Ming screams out, "NO-O-O-O-O" The Boss looks astonished. Ming later says to Mordac, "We can still date but I feel obliged to hate your guts now." Mordac replies, "It works for me."
The Boss sits at the head of the conference table. He says, "It's not enough to 'serve' our customers..." The Boss continues, "We must DELIGHT them!" Alice asks, "You mean we have to stop price-gouging?" The Boss replies, "No, I think we can still do that." Wally raises his hand and says, "Ooh! Ooh!I know!" Wally continues, "We could stop selling products with known defects." The Boss shouts, "I'm talking about products, not customers!!" Wally turns to Dilbert and Alice and asks, "Do you feel like delighting customers?" Dilbert replies, "I barely have the empathy to pity them."
The Boss says to Wally and Dilbert, "My plan is to give away our product for free." The Boss says to Wally and Dilbert, "We'll only bill customers who ask us to deinstall it." Wally and Dilbert continue looking on impassively as The Boss continues, "For once, those reports of consumer decapitations will work in our favor."
Dogbert and Dilbert are sitting on a sofa. Dilbert is snacking on a bag of chips. Dogbert says, "I'm going to start up a discount brokerage firm." Dilbert chews as Dogbert says, "I'll offer my lowest commissions to customers who don't mind bad advice and verbal abuse." Dogbert says, "Did I mention that I won't be keeping any records?" Dilbert says, "You didn't need to."
Dilbert and Dogbert walk in a park. Dogbert says, "I've decided to become a perfectionist." Dilbert turns to look at Dogbert. Dogbert continues, "That way, I'll have more reasons to hate people." Dogbert and Dilbert sit down on two rocks. Dogbert turns to Dilbert and says, "Your rock is eroding wrong."
Dilbert is assembling something. Dogbert says to him, "I'm going to start an airline that has no planes." Dogbert continues, "I'll take people's money and make them sit in a crowded room while ex-cons steal from their luggage." Dilbert turns and replies, "What happens when your customers realize you have no airplanes?" Dogbert responds, "I call that 'mechanical difficulties.'"