Exceptional Customer Service Comic Strips - Page 6
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Dogbert says to a woman walking on the sidewalk, "Excuse me, would you like to take advantage of our 'Model Evaluation Service?' Only ten dollars." The woman says, "Me? Gosh, I've never thought of myself that way. Yes, I would love to be evaluated." Dogbert says, "You're hideous . . . That's ten dollars." The woman looks angry.
Dogbert says to a patient on the examining table, "You have a mild flu, and normally you would survive." Dogbert continues, "However, in this brief visit I've developed no real empathy for you, so I've decided to let you die." The man asks, "Is there anything I can do?!" Dogbert replies, "Well . . . Unless you can afford my new 'Ambassador Class' service."
Dilbert sits at a conference table with Stan and a customer. Stan says, "And our product has a thirty terabit RAM cache, just like your company needs. Tell him, Dilbert." Dilbert says, "It has no RAM." Stan continues, "And it's capable of detecting tachion field emissions." Dilbert says, "You're confusing use with 'Star Trek' again, Stan." Stan continues, "We'll build that stuff into the next free upgrade." The customer replies, "We'll take it!" Dilbert thinks, "Beam me up, Spock. There's no life on this planet."
Dilbert: Stan, you promised the customer things that engineering can't possibly deliver do you know what this means?! Stan: It means I'm great salesman and you're a putrid engineer. Maybe you should consider taking classes at night. Dilbert: Karate classes.
The Boss: "Tim will be leaving the company to pursue other opportunities." "Note the absence of key phrases such as 'we regret' or 'years of dedicated service.' And notice that his new opportunity is not called 'exciting'." Dilbert: "I think you're reading a little too much into that announcement." The Boss: "No, I'm reading the footnote."
"This is Dogbert's Headhunting Service." "I've got a job that pays a hundred thousand per year and requires no skill whatsoever." "No, I didn't say it's available. I called to brag about my own job."
Dilbert stands in front of the Boss's desk. Reading a report, the Boss says, "Change these dates . . . and add six more meetings and use the phrase 'customer focus.'" Dilbert looks down at the desk where a tiny figure has appeared. Dilbert says, "Uh-Oh . . . your micro-management has caused my ego to manifest itself and beg for survival." The tiny figure says, "I'm shrinking!" The Boss splats the tiny figure with a fly swatter and says to Dilbert, "Run and get me some paper towels . . . five of them . . . from the men's room."
Dilbert reaches for a modem in a computer store. A man says, "No, you fool. That modem will never fit your need." Dilbert reads the box and thinks, "The specs look okay." The man yells, "You're an idiot compared to me! Put that down! It's the wrong interface! The WRONG interface!!!" As Dilbert hands the modem to a salesclerk at the cash register, the man clutches Dilbert's shirt and growls. Dilbert asks the clerk, "Is he on commission?" She answers, "Yeah, he pays us a dollar a customer."
The sign over Dogbert's desk reads, "Dogbert's Find-A-Friend Service." A man says, "I'd like to find a friend." Dogbert says, "Have a seat." Dogbert says, "I need to ask a few questions, so I don't accidentally match you with somebody who's too good for you." Dogbert says, "One: When a friend doesn't return a borrowed tool, do you? a: Make sarcastic comments; b: buy a new tool; c: set a lethal trap." The man answers, "C: Set a lethal trap." Later, Dogbert reads the results of the test and says, "I'm afraid you haven't qualified for a normal friend . . . I could set you up with somebody who's new in town, but it wouldn't last." Dogbert says, "There's one option . . . Two, if you count growing sea monkeys." The man stands at Dilbert's door. Dilbert says, "Yes, I hate sea monkeys too. Who are you?"
The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."