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The Boss says to Dilbert, Alice and Wally, "I'm assigning each of you to a separate 'quality' initiative." Wally asks, "Is there any risk this will devour our productive hours, lower our morale and have no impact on our profitability?" The Boss says, "And we'll have a contest to come up with a name for the overall initiative." Wally asks, "How about 'Qualicide?'"
The Boss says to Wally, "Good news, Wally. Most of our smart employees quit to get much better jobs elsewhere. Now we don't have to do any downsizing." The Boss continues, "Your job is safe. We need you to do the work of all the people who left." Wally, Dilbert and Alice sit at a table eating lunch. Wally asks, "Is it just me . . . or is the quality of 'good news' really going downhill lately?" Dilbert replies, "I'd have to say you're both going downhill."
The Boss, Dilbert, Wally, Alice and Dogbert sit at a conference table. The Boss says, "I've hired the 'Dogbert Touchy-Feely Institute' to teach use about teamwork." Dogbert says, "We'll start with an exercise about trust. I want each of you to sign blank checks and give them to me." As they all hand Dogbert checks, Dilbert asks, "What will this teach us about trust?" Dogbert replies, "It will teach you that trust is an excellent quality for other people to have."
Catbert sits on his desk. Alice says to him, "The mandatory upaid overtime is immoral. It's destroying the quality of my life." Catbert replies, "Alice, Alice, Alice . . . Companies are designed to maximize stockholder value, not employee happiness." Alice says, "Maybe the head of Human Resources should be a human." Catbert replies, "Privately I refer to myself as the Director of Disgruntled Cat Toys."
The Boss tells Wally, "After I graduate from 'Quality School' I'll be a quality black-belt master." Wally asks, "Is the title metaphoric, or is there a chance you'll be beaten senseless during a breakout session?" The Boss slices the air with his hands as if he were practicing karate and thinks, "Zip zip zip zip." The Boss hits Wally and knocks him to the floor. Wally asks, "Was that necessary?" The Boss replies, "I'm not sure. I haven't done the pre-course reading yet."
Ratbert and Dilbert are sitting on the couch. Ratbert says, "if the goal of all creatures is to be happy... and I'm happier than you are..." Ratbert continues, "We can conclude that I'm more successful than you are. Isn't that right?" Dilbert looks angry. Dilbert says, "You are REALLY starting to annoy me now." Ratbert says, "The gap widens. Yes!" and pumps his arm in victory.
Alice is angry and walks away from Mordac. She says, "I'm not using reverse psychology! I really don't need anything from the information technology department." Mordac follows. Mordac shakes his fist and says, "Curse you! You know our goal is to give you the opposite of what you want. If you want nothing, we must give you everything!" Dilbert stands behind Alice at her computer. He clasps his hands together and begs, "Please tell me how you got them to do this." Alice's computer is heaped with gadgets: satelitte dish, hard drives, video cameroas, modems, etc. Alice says, 'Watch me launch the space shuttle!"
Catbert says, "The company's goal is to double the efficiency of all employees." Dilbert raises his hand and says, "Question: If we double our efficiency, won't you downsize half of us?" Alice and Wally sit on either side of him. Catbert says, "Don't talk to anyone in marketing. They aren't so good at math."
Dogbert sits on the hassock. Dilbert tells him, "Dogbert, I've found a way to improve the quality of life around here." Dilbert holds a long list. He explains, "I've catalogued and prioritized all of the things that bother me." Dilbert hands him the list and says, "Study the list so you'll know what behaviors are unacceptable." Dogbert looks at the list and says, "Wow! Thanks! This is a real bonanza!" Dogbert continues, "You're right. This certainly will improve the quality of my life!" Dogbert continues, "I think I'll do a 'Top Hundred' countdown. This could amuse me for months." Dilbert thinks, "That didn't go as well as I'd hoped." Dilbert sits at the table eating a bowl of soup. Dogbert sits on the table in front of him and says, "Number 73: 'Clipping my toenails near your soup.'" Dilbert says, "That had better be an onion there."
As Dilbert is working on the computer, The Boss comes over and says, "I fought to get your project classified as our top priority." Dilbert turns around and asks, "Did you get my e-mail saying the project isn't feasible?" The boss walks off and thinks, "I'll wait until tomorrow to tell him he's chairman of the 'quality festival'."