User Interface Comic Strips - Page 6
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Extreme Programming. Dilbert says to a business associate, "I can't give you all of these features in the first version." Dilbert continues, "And each feature needs to have what we call a 'user story.'" The business associate responds, "Okay, here's a story: you give me all of my features or I'll ruin your life.'"
Dilbert is meeting with a client. Dilbert says, "I'll design the system as soon as you give me the user requirements." The client responds, "Better yet, you could build the system, then I'll tell your boss that it doesn't meet my needs." Dilbert says, "I don't mean to frighten you, but you'll have to do some actual work." The client responds, "That's crazy talk."
The Boss: "Our legal department advises us to destroy any documents that show we know our products are hugely defective." "CHOMP, CHOMP, CHOMP, CHEW, CHEW, GULP." Alice: "Do you have room in there for the user specifications?"
"Product designer" "The new product is selling like crazy, thanks to it's great design." "Sales" "It's so attractive that people over look its minor flaws in functionality." "For example, it accuses the user of sex crimes whenever company comes over." "And it's cute!"
Dilbert: I can't wait to see the changes I asked you to make on the interface. Our last meeting was two months ago. You must be finished by now. Coworker: I haven't started yet. I had a few questions. I figured I'd ask you about them the next time we talked. In the meantime I only did work for people who yelled at me every day. Micromanagement has a bad reputation, but I'm not too proud to say I need it. Dilbert: Okay... well, I'm optimistic that you can make those changes for me by next week. Coworker: I probably should have asked my questions.
The Boss says, "We start shipping in two weeks." Dilbert says, "That's not enough time to fix the known bugs." The Boss says, "When you say, 'bugs,' that's sort of a gray area." Dilbert says, "Um? I don't think it is." The Boss says, "For example, a user might need several steps to do something that should only take one." The Boss says, "Or perhaps the interface is a bit unclear." Dilbert says, "or perhaps it can only be operated by a robot from the future who jacks into it and sends commands in zeros and ones." The Boss says, "I can't tell if you're agreeing with me or mocking me." Dilbert says, "That's sort of a gray area."
The Boss: "I need a cost estimate on your project." Dilbert: "I have no idea I haven't even gathered the user requirements." The Boss: "Don't worry I won't hold you to the estimate." Dilbert: "Yes you will. You will put it in the plan, forget we had this conversation, and fire me when I go over budget." The boss: "Give me a number or I'll fire you right now." Dilbert: "Okay, it will cost ten million dollars." The Boss: "That's too high." Dilbert: "If you already know the cost why are you asking me?" The Boss: "So you'll feel like you had input." Dilbert: "Is input supposed to feel this bad?"
THE CALL CENTER: A worker sits in front of a computer wearing a telephone headset. A woman supervisor says to him, "Carl, reduce your average call time or you're history." Dilbert holds a portable telephone in his hand and presses buttons to dial a number to the sound of "Beep beep beep beep." Carl answers the phone angrily, saying, "What?!" Dilbert says into his telephone, "I have a question about your product." Carl yells into the telephone, "Faster! Faster! Faster!" Dilbert says into his telephone, "Um... It's about the interface." Dilbert hears Carl say, "Great. Thanks." There is the sound "click." Carl's supervisor says to him, "Your average call time is way down. You get a bonus." Carl holds his bonus check and thinks to himself, "Maybe it's a mistake to do this job while I study for the priesthood."
Dilbert: Strangers keep beating me up for wearing our new glasses product with a camera. Boss: Have you tried acting less creepy and defenseless? Dilbert: No. Boss; Sounds like user error. Dilbert: I just Photoshopped your head on a donkey.
Boss: The interface needs to be so simple your mother could use it. Dilbert: My mother taught herself Ruby On Rails over a weekend. Boss: Then imagine someone else's mother. Dilbert: Can I imagine a sexist imbecile?