Changed Product Design Comic Strips - Page 7
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The Boss speaks to three employees in tech support. He says, "We just shipped our newest product. You folks in tech support will need to be trained so you can avoid any embarrassments." The Boss says, "We had a monk write the training material on a grain of rice. We could only afford one, so you'll have to share it." The Boss tosses a grain of rice at them and they lunge for it. As the employees fall to the floor fighting, the Boss says, "To be honest, I'm not sure we had a real monk. He wrote everything in Pig Latin."
The Boss, Dilbert, Wally and Alice sit at a conference table. The Boss says, "Our new slogan is 'Everybody is in sales.'" The Boss continues, "Imagine if all our employees convinced their friends to buy our product, eventually . . ." Alice asks, "We'd have no friends?" Wally asks Dilbert, "What's this 'friend' thing I keep hearing about?"
The Boss gestures toward Ted and says to Alice and Dilbert, "I promoted Ted to be your new manager. I used to think he looked boyish, but his new beard has changed that." Alice and Dilbert look shocked. Alice asks, "Are either of you the least bit concerned that Ted's beard is growing from his forehead?" As they walk away, Ted says to the Boss, "She made it sound as if it's wrong." The Boss says, "You can punish them for having bad opinions."
The Boss, Dogbert, Wally and Alice sit at a conference table. The Boss points at Dogbert who is growling and says, "I've asked Dogbert to get rid of our most troublesome customers." Dogbert says, "Ten percent of your customers account for ninety percent of your service costs. They must be eliminated." Alice asks, "Is that the same group of customers who actually USE our product?" Dogbert replies, "Plus the ones who were injured unpacking it."
Dogbert stands on a conference table next to a laptop and an overhead projector. He says to the Boss, Alice and Wally, "I've reduced your service costs by giving the technical-support group an unlisted phone number." Dogbert continues, "And a flaw in your product disables the customer's e-mail; they can't even write to you for help!" The Boss asks, "What if they ask a friend to e-mail us?" Alice responds, "People who use our product don't have friends." Wally asks, "Really? I use it."
Dilbert says to the Boss, ". . . But our primary vendor can't deliver, so . . ." The Boss ignores Dilbert and thinks, "I wonder what's on tv tonight." Dilbert continues, ". . . Should we risk a lawsuit or build a product that nobody on earth wants?" The Boss thinks, "Did he ask me to make a choice?" Dilbert thinks, "Will it be a request for information or an impractical solution?" The Boss says, "Let's do both!"
The Boss, Alice and Dilbert stand next to the coffee machine. The Boss says, "I need everybody to help in the shipping department today." The Boss continues, "Every product that ships before the end of the month gets counted as revenue for the fiscal year. Unfortunately, we don't have inventory." Dilbert, Alice and Wally each have an open box in front of them. The Boss continues, "So we'll ship whatever is lying around, book it as revenue and sort it out later." Wally reaches into his mouth and says, "This one's getting gum."
Dilbert sits on the couch and Dogbert sits on the backrest. Dilbert's mother offers him a cookie and says, "I'll never understand what you do for a living." Dilbert replies, "I told you I'm an engineer, Mom." Dilbert's mom says, "So you say, but you also say you spend all day in meetings. When do you do any engineering?" Dilbert replies, "Good point. Let's just say I'm what the experts call a 'knowledge worker.'" Dilbert's mother asks, "Which experts call it that?" Dilbert replies, "I don't know." Dilbert's mom asks, "What's the name of the product you're working on?" Dilbert responds, "I don't know what the acronym stands for . . ." Mom asks, "What kind of market penetration and return on investment do you expect?" Dilbert says, "Um . . . I don't know . . ." Dilbert's mom says, "Oh, dear . . . Well, I'm sure you're very punctual." Dilbert shouts, "Ask me another question!! C'mon . . ." Dogbert asks, "Why do they call you a 'KNOWLEDGE worker'?"
Dogbert stands on a desk chair. Dilbert asks him, "Dogbert, I need you to facilitate some meetings." Dogbert asks, "What kind of meetings?" Dilbert says, "We're creating a process to fix our product development process. But first we're having some preplanning meetings . . ." Dilbert continues, " . . . to decide on a project name." Dogbert asks, "How about 'Death Spiral?'"
The Boss peers into Dilbert's cubicle and asks, "Could you do a demo of the new product for our VP next week?" Dilbert says, "Well . . . That would delay the ship date, lower morale and create an unending demand for more unproductive demos . . ." Dilbert continues, "Logically, since your objective is to show that we're doing valuable work . . ." The Boss interrupts, "And we'll need a banner that says 'Quality.'"