Customer Retention Comic Strips - Page 7
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Man says, "Can I send our requirements to your fax?" Dilbert says, "Absolutely." Dilbert says, "I'll just travel back in time to 1995, when faxing was a good way to handle this sort of thing." Man says, "You realize I'm your customer, right?" Dilbert says, "Until you spend all of your money on new fax machones."
The Boss says, "Our new director of marketing is an angry demon of some sort." The Boss says, "He's in charge of making our prices impossible for customers to understand." Woman says, "What the #%!* kind of price is "it depends"? Asok says, "He makes me say these things."
The boss says, "Dilbert, I'd like you to meet one of our biggest customers. She has some technical questions." Dilbert says, "Whoa! Get that disease-infested paw away from me!" Dilbert says, "Don't you follow the news? Shaking hands is so 2008." Dilbert says, "No offense, but you look more like a virus incubator than a vigorous hand washer." Dilbert says, "So why don't you pull that death stick back up your sleeve and we can pretend this ugly incident never happened." Dilbert says, "And if it's not too much to ask, could you exhale toward things I'm likely not to touch?" Dilbert says, "Okay, now that the pleasantries are out of the way, what can I tell you about our new product line?" Dilbert says, "We lost a customer, but I survived the meeting." The Boss says, "Next time, do it the other way."
The boss says, "Did you tell a customer that you're not allowed to talk to customers?" Dilbert says, "Yes." The boss says, "You fool! That makes us look lame!" Dilbert says, "What was I supposed to do when she asked me a question?" The boss says, "Did you have access to scissors?"
The boss says, "Our VP of Sales asks that you answer customer questions through the sales reps, not directly." Dilbert says, "Is the goal to reduce the timeliness of my answers or just to filter out the accuracy?" The boss says, "Why are you like this?" DIlbert says, "Should I tell you or the sales reps?"
Tina says, "Can you review my letter to this customer who complained?" Dilbert says, "'Tell the spiders living in your skull that we'll look into it.'" Tina says, "Good writing should never be predictable." Dilbert says, "Then it's perfect."
The boss says, "Tina, answer this customer complaint. And remembert, the customer is always an idiot." Tina says, "I think you mean the customer is always?um?oh my?" The boss says, "Quick! Pop your ears so your head doesn't explode!" Gurk!
The boss says, "Alice, you'll be acting manager next week while I'm on vacation." Alice says, "I can't. I'll be in a training class all week." The boss says, "Dilbert, you'll?" Dilbert says, "I'll be at a customer site all week." The boss says, "Carol..." Carol says, "I'll be getting my tubes tied." The Boss says, "Asok..." Asok says, "I'm going to my grandmother's funeral in India." Wally says, "Yes? Is there something you need me to do?" The Boss says, "Attend a funeral in India. Tell everyone you're Asok and you had a horrible accident." The boss says, "Tell them the acid destroyed your hair and your personality." Wally says, "That took an ugly turn."
The boss says, "In phase one, we'll tell our customer that the system failure won't happen again." Not us! The boss says, "In phase two, when it happens again, we'll act surprised." The boss says, "Then we'll say a software patch is being installed." Asok the intern says, "Gaaa!!! We're bad people!"