Dogberts Tech Support Comic Strips - Page 7
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The Boss says to Tina who is seated at her computer, "Tina, you'll have to have all the documentation written by next week so we can ship it when the software is done." Tina says angrily, "How can I write instructions for something that doesn't exist yet?" The Boss answers, "You'll have to make logical guesses." Tina types on her computer, "If you press any key your computer will lock up. If you call our tech support we'll blame 'Microsoft.'"
The boss says, "We've reduced the volume of technical support calls.." The boss says, "By replacing our "on hold" music with the sound that balloons make when you rub them." Wally says, "Do you ever feel like we're driving the getaway car?"
Ted sits at the conference table next to Dilbert. He says, "We're discontinuing technical support of all our products." Ted continues, "A recorded message will explain it to the called this way..." Ted says, "'In order to serve our customers better, we've discontinued technical support.'" Dilbert looks at Ted and asks, "How does that serve customers better?" Ted answers, "We'll redirect those resources to other areas." Dilbert asks, "What other areas?" Ted replies, "Profits." Ted continues, "That makes your bonus larger. Any other questions?" Dilbert says, "Apparently I'm engulfed in evil." Ted says, "That's the spirit."
Tina pokes her head into Asok's cubicle and says to him: "Asok, can you help me install an ethernet card?" Asok says to Tina: "Tina, I am not your personal tech support." Tina says: "But you know how to do it and I don't." Asok says: "Well...that is true." Tina says to Asok: "Could you carry the PC to my new cubicle? It's too heavy for me." Tina says: "Someday I'll repay you by teaching you about semicolons." Asok says: "How come I have many useful skills and you have none?" Tina answers: "I guess I'm just lucky." Asok carries the computer looking angry.
The Boss says to Dilbert, "I have an idea!" The Boss continues, "We'll automate our online tech support." The Boss says to Dilbert, "Our software will analyze incoming e-mail and send responses based on key words!" Dilbert, his tie flying up, says to The Boss, "That's an excellent plan." The Boss responds, "I know." Dilbert says, "But what about the one percent of our customers who actually get a useful response?" Dilbert says to The Boss, "Maybe we could wear ski masks and throw rocks at their houses." Dilbert says, "Then we could achieve our goal of 100% customer dissatisfaction! Whoo hoo!" Dilbert throws his arms up in the air as The Boss watches him. Dilbert thinks to himself, "Maybe I should work someplace where sarcasm and supportiveness are different things."
Dogbert: This is tech support. How may I help you? Dilbert: Before we start, I need to tell you that I'm a highly trained electrical engineer. I have already eliminated all of the most probable causes of my issue. I have reinstalled the software and I have rebooted several times. So please, if you have any respect for humanity, do not start this call by insisting that I reboot again. Can you do that? Can you not ask me to reboot as your first suggestion? Dogbert: Try rebooting. Dilbert: Gaaa!!! Dogbert: I kinds love my job.
dilbert: how are the tech support calls going? dogbert: great. i'm blaming all of our product flaws on climate change, and people are totally buying it. dilbert: that doesn't make sense. dogbert: you'd be surprised how little that matters.
dilbert: our tech support staff is overwhelmed because we shipped the wrong user guide with our product. boss: my bonus only depends on launching the product on time. tech support isn't my department. dilbert: you caused the problem. boss: who told you it was a fair world.
Dogbert answers the phone and says, "This is Dogbert. How may I abuse you?" The Boss sits at his desk and says into the telephone, "I need to move my cursor to the right but my mouse is at the edge of the mousepad." Dogbert asks, "Have you tried rebooting without saving your files?" The Boss replies, "Yeah, several times." Dogbert asks, "Have you tried moving your desk?" The Boss pushes his desk. The Boss says, "It didn't work." Dogbert says, "You need my $800 mousepad upgrade." The Boss asks Carol, "What account does this get charged to?" Carol replies, "'Idiot Expense,' just like everything else."
Dogbert sits at a computer with a telephone headset on. He says, "This is Dogbert's technical support. How may I disconnect you?" Wally sits at his computer and holds a cordless phone. He says, "What are my choices?" Dogbert says, "I recommend the abrupt disconnect; simple, gets the job done." Wally replies, "I had that last time. What else do you have?" Dogbert says, "You might like our 'Please hold,' followed by the 'wrong button' disconnect." Wally says, "Too predictable. Do you have anything new?" Dogbert says, "Try our new "Kervorkian Disconnect." I put you on hold and play an annoying message until you disconnect yourself." Through the phone Wally hears, "Your call is important. Please hold while we ignore it... Your call is important..." Wally thinks, "Not bad."