Exceptional Customer Service Comic Strips - Page 7
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Dilbert stands in front of the Boss's desk. The Boss hands him a document and says, "Add an executive summary to the approval page." The Boss continues, "Keep it simple. Our executives don't understand as much about technology as I do." Dilbert asks, "How could they know less than you do? You haven't figured out how to make your car go uphill." The Boss replies, "Wrong; I got AAA road service."
Dilbert says to the Boss, "I need your full management support in this meeting with sales." The Boss replies, "Just watch the master at work." A man says to the Boss, "I promised a customer a product that we don't make. You need to engineer-up a thousand units by early next week." The Boss asks, "Is Thursday okay?" As they walk away, the Boss says to Dilbert, "Wait until he finds out that Thursday isn't 'early next week.' Hee hee!"
The Boss says, "This next award goes to Kim for her exceptional work." The Boss continues, "Kim worked evenings and weekends to fix the problems that were caused by her own incompetence." The Boss continues, "And it looks like Kim has a full plate for the coming year, too." Kim looks at the plaque and asks, "Which side faces the wall?"
The Boss, Dogbert and Wally sit at a conference table. The Boss says, "I hired the Dogbert Consulting Company to add credibility to my decisions." Dogbert wears a sorcerer's hat. Dogbert says, "As my analysis shows, it's much better to give your money to me than to waste it on future downsizees such as yourselves." Wally asks, "What analysis? This is a page ripped out of the magazine in our lobby." Dogbert replies, "Perhaps you should upgrade to my deluxe service."
Dilbert sits at a conference table with several people. A salesman tells them, "I had to promise the customer we could build the thing in a month even though you said it was impossible." The salesperson continues, "I'll solve the timing problem by shifting blame to engineering while spending the huge bonus I got for the sale." Dilbert says, "Your planning has improved." The man closes his eyes and says, "Beginning blame transfer now . . ." The other people at the table growl.
Kenny tells Dilbert, "When I introduce you to the customer, smile and give him a hearty slap on the back." Kenny says, "Get ready. Here he comes." Dilbert thinks, "I'd better take some practice swings." The customer lies on the ground. Kenny tells Dilbert, "Next time, less follow-through, aim higher, and if he turns around suddenly, hold off." Dilbert says, "Sorry."
Kenny and Dilbert sit at a conference table with a customer. Kenny tells the man, "I brought Dilbert to explain what makes our product special." Dilbert says, "It's exactly like our competitor's product except we charge more to cover the cost of our deceptive advertising." The man gets up and leaves the room. Dilbert says, "While you're up, could you get me a cup of coffee?" Kenny looks angry.
Dilbert and Kenny sit at a conference table. Kenny tells a customer, "No one has ever been fired for buying our product!" Dilbert adds, "That's true." Dilbert says, "There IS the occasional savage beating . . . and more than our share of suicides . . ." Kenny looks angry. Dilbert continues, "But that has 'statistical clustering' written all over it."
Dogbert sits at a desk in front of a sign that says "Dogbert's Digital Dating Service." A man enters and says, "I'm a loser. Sign me up." Dogbert aims a camera at the man and says, "Say 'Velveeta.'" The man smiles. Dogbert sits at a computer and says, "Now we digitize your picture for the database." Dogbert says, "I could add some digital hair." The man replies, "Good idea." Dogbert says, "Maybe I should bob your nose and give you a tan." The man says, "That's fair." Dogbert asks, "Whiten teeth? Smooth wrinkles? Hide stomach? Thicken lips?" The man replies, "Yes" to all of his questions. The man looks at the final photo and says, "I look like Sandra Bernhard." Dogbert replies, "Yeah, but you have to admit it improves your odds."
Dilbert lies on a couch in a psychiatrist's office. The therapist asks, "When did you start believing that your boss was an evil entity from another dimension?" Dilbert imagines the Boss telling him, "I'd like to sit in on your customer meeting." Dilbert thinks, "Uh-oh." The Boss, Dilbert and a woman sit at a conference table. The Boss says, "Let me share the high level strategic view." Dilbert thinks, "Here we go." The Boss spreads his arms and says, "Life began in the primordial stew literally hundreds of years ago . . ." The Boss continues, "But we are the only company who ever found synergies in our win-win solutions!" The caption says, "Two hours later." The Boss says, "And we won't sop until we delight every customer!" The woman looks shocked and Dilbert covers his eyes. The customer says, "I'd be delighted if you just told me about your new Internet access product." The Boss replies, "I cancelled the funding yesterday." The Boss stands up and says, "Who's up for a tour of our cubicles?" Dilbert says, "Gotta go."