Hearing From Customers Comic Strips - Page 7
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Tags #interviews, #lying, #job interview, #exaggerate credntials, #more effective, #business skill, #misleading, #convince customers, #prodcuts, #dupe some idiot, #learn tech skills, #honesty, #hr, #send offer, #liar
Dilbert: You look good on paper, but how do I know you aren't lying about your skills? Interviewee: You should hope I am lying. Studies show that people who exaggerate their credentials tend to be more effective once hired. That's because misleading people is a valuable business skill. For example, I might need to convince our customers that our products are better than the competition. Or I might need to dupe some idiot into leaving my cubicle so I can concentrate. Anyone can learn technical skills, but lying is an art form. Dilbert: He doesn't have an honest bone in his body. Boss: Perfect. I'll tell Human Resources to send him an offer.
CEO: Our corporate structure is so complicated that I have no idea where our money even comes from I think it comes from derivatives or offshore accounts or maybe goodwill. Dilbert: Or maybe customers give us money. CEO: I hope not. I don't like to feel beholden.
Boss: We won the bid to build a fleet of small drones for retail package delivery. I'm not sure why they call their customers infidels, but I doubt that's important. You'll be working with their design guy, who's name is Mullah John Smith.
CEO: Our goal is to ship a million units this quarter. Dilbert: Do we have any goals that involve making customers happy? CEO: I'm talking about our goals, not their goals. Boss: Totally different.
Dilbert: Studies show that offering customers too many options can prevent them from buying. Boss: Studies?? That doesn't sound like a real thing. Dilbert: I don't know what to do now. Boss: Maybe that's the problem.
Dilbert: I need an exception to the travel budget freeze so I can fix an important customer's technical problem. Boss: No, because arbitrary financial targets are more important than satisfying customers. Wait... why does that sound bad when I say it out lout? Dilbert: If it makes you feel better, I wasn't listening.
Tags #big business, #business ethics, #obliviousness, #core competencies, #automating things, #worshipping stars quo, #steve jobs, #reanimated body, #making lapses, #fiduciary responsibility, #hearing what we want
Dilbert: I did a study of our core competencies. It seems we're very good at automating things that we shouldn't be doing in the first place. But that's not all we're good at. We're also good at worshipping the status quo as if it were Steve Jobs' reanimated body. And no one is as good at masking lapses in fiduciary responsibility. Lastly, we're good at hearing what we want to hear. Boss: So... we're good at automating things?
Boss: We got Randy by buying his start-up. Randy, Dilbert will show you how to access our 45 hours of mandatory online training. Randy: I quit. Boss: Well, at least we still have his start-up. Dilbert: And all seven of its customers, too.
Tags #assumption, #business ethics, #buy prodcuts, #corporate strategy, #corporation, #customer centric, #etiquette & ethics, #evil, #executives, #ideas, #marketing campaign, #monopoly, #needs, #needs of customers, #psychological manipulation
CEO: I welcome any input on our corporate strategy. Dilbert: I think we need to be more customer-centric. CEO: You mean raise our prices? Dilbert: I mean focus on the needs of our customers. CEO: You mean we should be a monopoly so they need us? Dilbert: Um, no. We should find out what they need and then give it to them. CEO: They need to buy our products. Dilbert: They probably don't. CEO: So you're saying our marketing campaign should use psychological manipulation to make people think they need our products. You finally had a good idea. Dilbert: I'm going to stop talking now.