User Specification Comic Strips - Page 7
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Dilbert: Okay, you talked me into buying the deluxe edition. Salesman: We don't have that one in stock, but I could call around to our other stores. Dilbert: Technically, that means this is not actually a store. You're more like online shopping, but with a terrible user interface. Watch me buy that same item with my phone while you stand there being obsolete. And... done. Salesman: Did they try to sell you an unnecessary warranty extension? Dilbert: No. Salesman: Yes! I still have a purpose! Dilbert: Here's my digital receipt.
Dilbert: Experts say I should show respect for your opinion before voicing disagreement. So I respect your decision to release our product without user interface testing. Boss: Your respect sounds exactly like disrespect. Dilbert: How is that my fault?
Dilbert: I simplified the user interface as you suggested. You wanted one button to do eleven different functions. It wasn't easy, but I think you'll be pleased. If you want me to turn up the volume... you hold the button down for exactly five seconds... then double-tap, and double-tap again. Then hold for exactly six seconds. Then press it all the way down, then halfway up, then 27 percent back down. And hold for nine seconds. Or you could admit that you don't know anything about interface design. Boss: Never!
Wally: Are these user specifications complete? I ask because any later changes will cause me to miss the deadline. Man: What if I only need a tiny change later? Wally: I'm counting on it. That way I can blame you when I miss the deadline. Man: How do most people handle this situation? Wally: Well, the pessimists know they're doomed, so it's no surprise to them when it happens. Man: What do the optimists do? Wally: They become pessimists.
Car Rental. Man: I hope you don't have some sort of technology job. Dilbert: Why? Man: Because the user experience you are about to endure might make your head explode. Narrator: Twenty minutes later. Dilbert: Gaaa!!! Why do you need to type so much?!!! Man: We got an engineer!
Dilbert: Asok entered the jargon matrix. I'm going in to save him. Asok: User experience... Dilbert: Cloud... blockchain... speed of execution... responsive design... peel the onion... move the needle... Asok: Sustainability. Dilbert: I'm in. Asok: What the...? Where did you come from? Narrator: Continued...
Alice: Did anyone test our user interface before we shipped it? Boss: No, our customers will tell us what they don't like about it. And they work for free. Alice: That isn't right. Boss: That's what our customers say, too, and unlike you, they work for free.