User Specifications Comic Strips - Page 7
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Industry Standards Meeting in Elbonia Dilbert says, "Let's adopt my company's specs as the industry standard." Man says, "Your specifications are weak, and so is your kung fu." From that day on, all standards meetings were held in the mud of Elbonia. Man says, "Can't...Kick! Stupid...mud!"
Wally says, "I did no work this week because I judged the user's specifications to be inadequate." Wally says, "Should I continue to do nothing or do you prefer I use incomplete specs to produce useless designs?" Wally says, "The next thing you hear is something called leadership."
The Boss says, "We have a little problem with our new cell phone product." "It gives off a form of radiation that has a negative effect on the user." Dilbert says, "How bad is it?" The Boss says, "Well, it makes your head turn red, and you lose weight." A person says, "Hey, what is up with our new cell phone? I feel different." A janitor says, "Can I borrow your friend?" The Boss says, "I don't see why not." The person says, "AAAIII!!!" GLUB GLUB GLUB The Boss says, "Anyway, see if you can put a positive spin on that."
Dilbert says, "Customers can't figure out our user interface. the boss says, "They should read the manual." Dilbert says, "Our manual is more confusing than our user interface." The boss says, "They can use our onine support database." Dilbert says, "That's more confusing than our manual." The boss says, "We have no money to fix any of that." The boss says, "In situations like this, I like to go to my special place" The boss says, "Someday I hope to have a special place big enough for my entire body." the boss says, "Problem solved."
The Boss says, "We start shipping in two weeks." Dilbert says, "That's not enough time to fix the known bugs." The Boss says, "When you say, 'bugs,' that's sort of a gray area." Dilbert says, "Um? I don't think it is." The Boss says, "For example, a user might need several steps to do something that should only take one." The Boss says, "Or perhaps the interface is a bit unclear." Dilbert says, "or perhaps it can only be operated by a robot from the future who jacks into it and sends commands in zeros and ones." The Boss says, "I can't tell if you're agreeing with me or mocking me." Dilbert says, "That's sort of a gray area."
Tags #beta test, #meeting, #face front, #impractical maintenance requirement, #lube, #bear's ear, #warrant, #product, #legal, #shake fist, #justice, #sick, #hand to mouth, #shake, #throw up, #business, #medical
The Boss says, "The beta test went well. Thank you, Dilbert." The Boss says, "Now I'll have Tina add an impractical maintenance requirement to the manual and we're ready to go." Dilbert says, "What?" The Boss says, "It's standard procedure." The Boss says, "Say the user needs to lube the product ten time a day with the wax from a bear's ear." The Boss says, "And say the warranty is voided if the device isn't properly maintained." Dilbert says, "Is that legal?" The Boss says, "It's better than legal." The Boss says, "We're using the law to keep justice away!!" Dilbert says, "I feel sick." The Boss says, "That's how you know it's working."
"Wally, you've agreed to pull together all of the technical specifications by Thursday, right?" "Yes, I'll look into pulling that stuff together." "I don't need you to 'look into it.' I need you to do it." "I agree." "Are you agreeing that I need it or agreeing to do it?" "You will have the list of who has the technical specifications by Thursday." "I don't need the list of who has them. I need the specifications!" "I agree." "GAAA!!! Forget it! I'll get them myself!" "Did you help Bob get what he needs?" "He'll have everything by Thursday."
Dogbert Consults. DOgbert: "Your network-security product is buggy and complicated." "Your used guide is an inspired work of pure evil." "And your tech-support department is an inebriated chimpanzee with a typewriter." "One strategy would be to fix all of those problems." The Boss: "What's the other strategy?" Dogbert: "Sell consulting services to your victims... I mean customers!" The Boss: "I'm so happy, it's making my hair quiver!" "But what do we do when our consultants can't make our products work either?" Dogbert: "They're paid by the hour." The Boss: "QUIVER!!"
Dilbert: Okay, you talked me into buying the deluxe edition. Salesman: We don't have that one in stock, but I could call around to our other stores. Dilbert: Technically, that means this is not actually a store. You're more like online shopping, but with a terrible user interface. Watch me buy that same item with my phone while you stand there being obsolete. And... done. Salesman: Did they try to sell you an unnecessary warranty extension? Dilbert: No. Salesman: Yes! I still have a purpose! Dilbert: Here's my digital receipt.