Customer Retention Comic Strips - Page 8
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Dilbert says, "Would it be okay if I talked to a potential customer?" The Boss says, "No. You're not in sales. I need you to focus on your project." Dilbert says, "I already talked to them. Is it okay if I arrange a demo?" The Boss says, "No. Only the sales teams arrange demos." Dilbert says, "I already gave the demo." Dilbert says, "Is it okay if I convince them to buy $40 million of our product?" The Boss says, "No, because you won't succeed." Dilbert says, "Here's their letter of intent." The Boss says, "You shouldn't slap yourself now." Dilbert says, "Yes I... wait. Nice try."
The boss says, "Dilbert, I'd like you to meet one of our biggest customers. She has some technical questions." Dilbert says, "Whoa! Get that disease-infested paw away from me!" Dilbert says, "Don't you follow the news? Shaking hands is so 2008." Dilbert says, "No offense, but you look more like a virus incubator than a vigorous hand washer." Dilbert says, "So why don't you pull that death stick back up your sleeve and we can pretend this ugly incident never happened." Dilbert says, "And if it's not too much to ask, could you exhale toward things I'm likely not to touch?" Dilbert says, "Okay, now that the pleasantries are out of the way, what can I tell you about our new product line?" Dilbert says, "We lost a customer, but I survived the meeting." The Boss says, "Next time, do it the other way."
Ratbert: I'd like to buy some snow tires for a refrigerator. CLerK: "This is a lingerie store. Get lost before I stomp on your tail." Ratbert: "I think I debunked the theory that the customer is always right."
The Boss: "Asok, I need you to fill in at tech support for a few days." "You'll be the guy who asks the customer for information, then transfers the call to another person who asks exactly the same questions." Asok: "Wouldn't that make me a barrier to progress?" " The Boss: Only if the other guy actually helped."
The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."
"I have some disturbing news." "We outsourced our customer-service function to India a few years ago." "So?" "Apparently, they subcontracted the job to Mexico." "Then Mexico subcontracted to Vietnam, who subcontracted to the Philippines.." "..Who subcontracted it to us." "It turns out that we're the lowest-cost provider because we lie about our hold times." "In summary, we pay ourselves to hose ourselves." "Are you thinking what I'm thinking?" "We should raise our prices?"
The Boss addresses a meeting, "Our company is dying.. but not because of bad management." The Boss continues, "It's because we're not.." He points to a slide that says, "Customer centric." Wally raises his hand and says, "Well, I for one feel better knowing we have correctly identified the problem." Wally turns to Dilbert and says, "That was a little thing I call participation; you should try it." The Boss says, "Now let's break into four small working groups." The Boss continues, "And develop skits based on our new focus of customer centricity." Dilbert says, "Um.. there are only four of us." He pauses and then says, "Wait.. nevermind." The Boss sits at the conference table alone and thinks, "I'll call my skit 'The Electricity of Customer Centricity."
Dilbert walks into The Boss' office and says, "You need to give me a decision." The Boss replies, "You need to give me more information." Dilbert replies, "You need to give me funding to do a study to get the information." The Boss replies, "You need to give me a business case to justify the spending." Dilbert replies, "You need to give me relief from my other deadlines so I can work on the funding request." The Boss replies, "You need to give me everything to infinity." At that, The Boss jumps up from his chair and screams, "I WIN! YES!" Dilbert says to Wally, "We might be losing our laser-like focus on the customer." Wally responds, "On the who?"
A smiling female employee, handing Dilbert change, says, "Thank you. Have a nice day." Dilbert thinks, "She's flirting with me." Dilbert says to the woman, "Um... Would you like to go out on Saturday?" The woman, still smiling, says, "I wasn't flirting. This is my phony customer service smile." The woman says to Dilbert, "Employees are required to smile." Dilbert asks the woman, "Okay. But now you're flirting, aren't you?" The woman answers, "No, still phony." Walking away, Dilbert thinks, "Wally has to see this." Wally and Dilbert stand looking at the smiling woman. Wally says, "Hey, it looks like she's flirting with me!" Dilbert says, "Is this great or what?"
Boss: Wally, I'd like you to meet the CEO of the company that is our biggest customer. Wally: I'd shake but I have coffee in one hand, my random drug test sample in the other, and I don't want either one to get cold. Hey, I'm not the one who made this awkward.