Brief Customer Survey Comic Strips - Page 8
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The boss sits in a meeting with Alice and Dilbert. The boss says, "For the tenth year in a row, the employee satisfaction survey says morale is low. The boss says, "Managers' bonuses are linked to these results. You can be sure we'll make big changes...." The boss says, "...to the survey."
The boss says, to Dilbert and Wally, "From now on, we will celebrate our service reps who give exceptional customer service." Dilbert says, "Question: Why would we celebrate employees who do extra work without getting extra pay?" The boss says, "It will make them happy." Dilbert says, "Can we celebrate the smart employees some day?"
The boss says, to Alice, "Alice, we lost our biggest customer because you missed the R.F.Q. deadline." Alice says, "That's because YOU said all overnight mail must go through your evil and lazy secretary." Alice says, "So you're probably going to apologize and give me a bonus for my effort." the boss says, "What's your second guess?"
Alice stands behind Asok who work at his computer. Alice says, "Asok, you've been chosen to head our customer appreciation celebration." Alice says, "The theme is "Thank Goodness there are so many idiots." Dilbert, Wally and Alice eat lunch. Dilbert says, "When do you plan to tell him it's a joke?" Alice says, "Let's see how the posters turn out."
The Boss: Your project is to build a call center to handle customer questions. Keep the costs downy making the working conditions inhumane. Dilbert: My conscience won't allow me to harm innocent employees. The Boss: we won't be paying enough ti hire any innocent employees.
Designing a Call Center Catbert: Give the employees six minutes of bathroom breaks per shift. The Boss: Tiny cubicles and we'll monitor calls and have incompatible objectives such as speed and customer service. = Wally: Hows the project going? Dilbert: Im still collecting the abuser requirements.
The Boss and Ted are walking together, carrying their briefcases. Ted says: "Let me do all the talking to the customer." The Boss replies: "Check!" The Boss, Ted, and the customer are sitting at a table. The Boss says to the customer: "You'd better make up your mind fast. We plan to discontinue that product any day." Walking back from the meeting, the Boss says to Ted, who is turned away from the Boss and looks angry, "Well, excuse me for trying to fill a lull in the conversation."
Dilbert sits at the Boss' desk in his office and the Boss says to him, "Fly to Austin and answer some questions for a big customer." Dilbert asks, "Doesn't this customer have a telephone?" The Boss replies in shock as he thrusts his arms out to the side. "You don't call big customers!" Obviously confused, Dilbert aks "Um...why not?" In an exasperated voice, The Boss replies "You have to go in person to show that you care." Still not catching on, Dilbert replies "Actually, that would show that I didn't understand the concept of the telephone.? Now completely disgusted, The Boss replies "Just go." Dilbert is now sitting at a table with Ted who holds a phone in his hand and asks, "Do they have these where you come from?"
Dogbert is sitting at a conference table beside the boss, across from Dilbert and Wally. Dogbert says, "You need to reorganize by customer type." Gesturing toward the boss, Dogbert continues, "One division would focus on selling to feeble-minded people." The boss says, "Are you gesturing at me because I would work in that division?" Dogbert says, "What's your second guess?"
A smiling female employee, handing Dilbert change, says, "Thank you. Have a nice day." Dilbert thinks, "She's flirting with me." Dilbert says to the woman, "Um... Would you like to go out on Saturday?" The woman, still smiling, says, "I wasn't flirting. This is my phony customer service smile." The woman says to Dilbert, "Employees are required to smile." Dilbert asks the woman, "Okay. But now you're flirting, aren't you?" The woman answers, "No, still phony." Walking away, Dilbert thinks, "Wally has to see this." Wally and Dilbert stand looking at the smiling woman. Wally says, "Hey, it looks like she's flirting with me!" Dilbert says, "Is this great or what?"