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Dilbert points to a slide and says, "My new design will meet all of our customers' current and future needs." The Boss is sitting with two board members, one male and one female. The male board member says, "That's no good; they'll never need to upgrade." Dilbert responds, "Please don't ask me to put flaws in my design." The Boss says, "Flaws could work." The male board member says, "We need flaws." The female board member says, "Flaws, flaws, flaws." Dilbert grabs his tie in fear and says, "Please.... No....." The Boss says, "Make it freeze every hour." The male board member says, "The interface needs to be more confounding." The female board member raises her finger and says, "And..." Headline: Later. Dilbert is on the floor begging, "Please... No more." A voice from the meeting continues, "... And crippling electric shocks." Headline: Much, much later. The Boss says, "The help screen could recommend marrying an unemployed, shirtless guy with a mullet." The male board member responds, "That's marketing!"
The Boss addresses a meeting, "Jimmy will explain our new marketing strategy." Jimmy says, "A study of past customers shows that 96% of them have flu symptoms." Jimmy continues, "Apparently, sick people are the most likely to buy from us. We don't know why." Jimmy points to a slide of an ill man and says, "So we redesigned our ad campaign to appeal to sick people." Alice says to Jimmy, "You're confusing cause and effect. Your study shows that our products make people sick." Jimmy responds, "Alice, let's not reinvent a dead horse." Alice panics and says, "Suddenly nothing makes sense.. I must have slipped into the meeting duh-mension!" Alice leans back in a daze and says, "Floating.. Scared.. Darkness." The Boss says, "This usually lasts about 10 minutes."
Dogbert is standing on a desk, still in his magician's hat. Dilbert says, "You have to stop telling people that you can talk to furniture. It's not right." Dogbert replies, "You work for a company that actively misleads customers. How's that different?" Dilbert says, "We call it marketing, and we don't wear hats." Dogbert responds, "The table says you're a hypocrite."
The Boss points to a slide of a man making a funny face and says, "We've expanded our customer disservice program." The Boss points to the next slide of a technician saying, "Uh.. reboot." The Boss continues, "...Doubled our unhelpful technical support advice." The next slide is of a customer leaning back with one hand on the phone and the other holding his stomach, saying, "So... hungry." The Boss continues, "... Stretched our telephone hold times to lethal durations..." Wally, Dilbert, and Alice listen as The Boss' voice continues, "... And cleansed our online support database of all useful articles." The Boss says, "Our goal is to force customers to form support groups." The Boss continues, "Over time, with luck, we'll train customers to do our manufacturing and shipping, too." Wally raises his hand and asks, "May I train a customer to do my job?" The Boss replies, "Sure." A little boy sits in front of a computer with a cup of coffee in his hand. He asks Wally, "So.. what do I do?" Wally responds, "You're doing it."
Dogbert is standing on Dilbert's desk. Dogbert says, "You can survive the next round of layoffs by sacrificing a co- worker." Dogbert continues, "You must make your boss believe that someone is a worse employee than you." Dilbert is at a meeting. He turns to Ted and says, "Ted, let me explain revenue: it's like your embezzlement, but it's directed at customers."
Wally and Asok are eating lunch. Wally says, "Long term, I hope to convince our boss that I have the power to become invisible." Wally continues, "Then I can just sit home and get paid. Oh, it will be sweet." The Boss is sitting at his desk, he looks scared. He asks, "Wally? Is that you?" Wally is hiding behind The Boss' chair. Wally replies, "Right in front of you."
The Boss says in a meeting, "We have the highest profilt margin in our entire industy!" Alice leans over and whispers something to The Boss. The Boss says, "Apparently I'm not supposed to say that in front of customers."
Dilbert, dressed as God, is seated on the plane next to a woman. He says, "It's because I'm making a sales call to the Vatican." Dilbert continues, "I'm told that salespeople should dress one level above their customers." The plane is viewed from the outside. A voice asks, "Aren't you worried?" Another voice responds, "About what?"
Dogbert: "For five hundred dollars, I'll name a subatomic particle after you." "Some of my satisfied customers include Arthur C. Quark, and George Meson." "It comes with an unsigned certificate!" Dilbert: "I like 'em clean."
Dogbert Consults. DOgbert: "Your network-security product is buggy and complicated." "Your used guide is an inspired work of pure evil." "And your tech-support department is an inebriated chimpanzee with a typewriter." "One strategy would be to fix all of those problems." The Boss: "What's the other strategy?" Dogbert: "Sell consulting services to your victims... I mean customers!" The Boss: "I'm so happy, it's making my hair quiver!" "But what do we do when our consultants can't make our products work either?" Dogbert: "They're paid by the hour." The Boss: "QUIVER!!"