Customer Retention Comic Strips - Page 8
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The Boss, Wally and Alice are sitting at a conference table. The Boss says "Someone threw a computer off the roof and killed our biggest customer." Alice appears shocked. The Boss continues, "We plan to replace him with a lookalike who will continue buying from us." The Boss holds up a picture of Wally. Wally says, "Hey, that's Willy from the club of people who look exactly like me."
The Boss hands a black briefcase to Wally. He says, "You'll impersonate our dead customer and make large purchases from us." Wally looks down at the briefcase and says, "I've never done anything like this before." The Boss replies, "It's called 'work.'" Wally walks away, continuing to hold the briefcase. He asks, "Am I doing it right?"
The Boss approaches Carol's desk and tells her, "Carol, screen all my calls and don't let any salespeople through." Carol answers the phone and a voice says, "Hello, I'm a huge customer or perhaps a childhood friend of your boss." Carol replies, "Give me some flirting and you're in." The voice says, "Is it hot in here or is it just you."
The Boss comes into Dilbert's cubicle and says, "We're having a meeting to discuss employee retention." Dilbert replies, "Tell them that employees quit because there are too many useless meetings." The Boss says, "We won't be getting into reasons at the first meeting."
Dilbert walks into The Boss' office and says, "You need to give me a decision." The Boss replies, "You need to give me more information." Dilbert replies, "You need to give me funding to do a study to get the information." The Boss replies, "You need to give me a business case to justify the spending." Dilbert replies, "You need to give me relief from my other deadlines so I can work on the funding request." The Boss replies, "You need to give me everything to infinity." At that, The Boss jumps up from his chair and screams, "I WIN! YES!" Dilbert says to Wally, "We might be losing our laser-like focus on the customer." Wally responds, "On the who?"
Headline: Customer Service. Dogbert is sitting at his desk, talking into a telephone headset. He says, "Find the serial number by pulverizing the case with a hammer." The man on the other end of the line is holding a hammer above a radio. He asks, "Are you sure this won't void my warranty?" Dogbert replies, "It's not always about you."
Dilbert is at a parts store. The man behind the counter says, "We don't give out parts anymore." The man continues, "We're trying to end the vicious cycle of reordering." The man then asks, "Would you mind filling out a brief survey of customer satisfaction?"
Headline: Dogbert Airlines. A disheveled customer says to Dogbert, "I've been waiting for 35 hours. Are you sure my flight exists?" Dogbert responds, "According to my computer your flight is delayed by weather." The customer asks, "What kind of weather?" Dogbert responds, "Our planes can't handle direct sunlight."
The manager is slapping a drunk. Dilbert says to her, "Hi. I came to apply for a server job." The manager replies, "Okay. Tell me how you would handle an abusive drunken customer like this guy." Dilbert replies, "Um.. with kindness?" The manager says, "You might want to shield yourself with a tablecloth."
Dilbert is waiting on a table. He says to the customer, "I'll be your server tonight... Whoa, you're beautiful." Dilbert continues, "Would your grandfather mind if I asked you out?" The customer replies, "He's my husband." Dilbert turns to the older man and says, "Moving right along, would you like to hear about our specials?"